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Skills

  • Customer feedback analysis
  • Optimization of average order value (AOV)
  • Process improvement
  • Data discrepancy resolution
  • MS Office
  • Catalog management
  • Team building
  • eCommerce growth contribution
  • Customer returns reduction
  • Supervision

Work Experiences

  • Achieved a 71% reduction in customer service tickets.
  • Achieved faster resolution times for catalog discrepancies.
  • Created and implemented a catalog optimization strategy.
  • Achieved a 25% improvement in listing compliance.
  • Created guidelines and training materials for catalog updates, increasing onboarding productivity for new hires by 47%.
  • Defined essential product attributes.
  • Contributed to the optimization of ABC analysis.
  • Contributed to President's Club results.
  • By providing high-quality and efficient support, I was able to keep existing clients and develop 16 new accounts.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Summaries

  • Customer-focused Senior Catalog Associate.
  • Strengths in quality assurance and data analysis backed up by Miscellaneous training.
  • Collaborated with cross-functional teams.
  • Collaborated closely with vendors on Workday.
  • Costs were consistently reduced while profits were increased.
  • Achieved faster data corrections.
  • Achieved 50% customer navigation improvements.
  • Achieved a 30%-day reduction in onboarding times.
  • Adept in content accuracy.
  • A seasoned Senior Catalog Associate skilled in data integrity auditing, cross-functional collaboration, and leading a team of 7 associates, improving overall team efficiency by 24%. Focused on delivering accurate and timely catalog updates.

Accomplishments

  • Managed the launch of over 7 new product categories, resulting in 40% growth in product listings.
  • Achieved 27% reduction in duplicate listings by introducing a cross-referencing system for incoming SKUs, enhancing inventory accuracy.
  • Reduced catalog error rates by implementing regular product data audits, ensuring 30% compliance across 13 product categories.
  • Worked closely with the customer service department to identify and correct 12 recurring catalog issues, reducing service tickets by 77%.
  • Created a cross-department communication strategy to minimize delays in product launches, improving time-to-market by 44%.
  • Collaborated on the design and implementation of a new catalog taxonomy, improving product searchability by 8% across various platforms.
  • Collaborated with team of 2 in the development of method.
  • Oversaw the addition of initiative new SKUs to the catalog, contributing to a 81% increase in eCommerce sales revenue.
  • Collaborated with cross-functional teams to integrate new technology and reduce catalog update time by 13%.
  • Reduced time to update product details by 48% through the introduction of automated workflows.

Affiliations

  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • eCommerce Fuel Community
  • Global Information Society Watch
  • eTail Association
  • National Retail Federation (NRF)
  • Association of Information Technology Professionals
  • Customer Experience Professionals Association (CXPA)
  • International Society of Service and Innovation Professionals (ISSIP)

Certifications

  • Certified in Logistics, Transportation and Distribution (CLTD) by APICS
  • Certified Digital Marketing Associate (CDMA) by Facebook
  • Project Management Professional (PMP) by metric
  • Certified Online Product Manager by Ironclad Systems
  • Apple Certified Associate (ACA)
  • Certified eCommerce Specialist (CES) by eCommerce Training Academy
  • ServSafe
  • Certified Conversion Optimization Specialist by CXL
  • Certified Catalog Management Professional by Summit Group
  • Project Management Professional (PMP)

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