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Skills

  • Customer service
  • Audit preparation and support
  • Cost-saving initiatives in document management
  • Digital transformation of filing systems
  • Database management
  • Relationship development
  • Supervision
  • Document approval workflow management
  • Team management
  • Change management during system upgrades

Work Experiences

  • Oversaw the creation and review of contractual documents that govern the company's relationships with clients, partners, vendors, and employees.
  • Used Corel Draw, Solid Works, AutoCad, and firmware files to update and create drawings.
  • Devised and implemented a new process for approving design plans and engineering change requests in order to reduce cycle time.
  • Created and maintained user accounts and ensured that documents were properly routed for approval and training.
  • Authored training manuals and operational guidelines for the documentation team, contributing to a 80% increase in new hire onboarding speed.
  • Achieved zero feedback on documentation errors.
  • Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel, and Access.
  • Led the development, development, and maintenance of multiple complex and high-priority contracts between the company and its business partners, vendors, and suppliers.
  • Data books in physical, digital, and CD formats were created by me.
  • Evaluated the effects of new technology and system upgrades on workflow.

Summaries

  • Documentation Coordinator with a proven track record of analyzing, processing, and securing metric documents by codifying and enforcing top-notch systems.
  • Excellent communication and organizational skills, as well as knowledge of common office software and meticulous attention to detail.
  • Document Control Specialist with experience storing, managing, and maintaining company and project documents with accuracy and quality in mind.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Validation activities across the company, including computer systems, manufacturing equipment, analytical equipment, utility systems, and cleaning and process validation, must be coordinated and guided.
  • Multitasks effectively and manages shifting priorities.
  • Document Management Specialist with administrative support and other responsibilities.
  • Outstanding organizational and analytical skills, as well as meticulous attention to detail.
  • Maintains workflows and coordinates files in accordance with business, customer, and project management requirements.
  • Problem-solver, project manager, and system manager with expertise in method and framework software.

Accomplishments

  • Provided expert recommendations to management on optimizing document workflows, which led to an overall improvement in operational efficiencies by 51%.
  • Worked closely with legal and compliance teams to audit and revise 2022-related documents, ensuring full alignment with new industry regulations in the Southeast.
  • Reviewed and approved over 3 documents related to internal processes and ensured all content met internal and external audit requirements on time.
  • Led a successful integration of HubSpot for document control, streamlining the review process and reducing version conflicts by 63%.
  • Led the team responsible for auditing and updating contracts and policy documentation, which directly improved the compliance score by 54% during company health checks.
  • Contributed to the company earning PMP by ensuring seamless document control and compliance tracking, improving overall workflow efficiencies.
  • Transformed 11 paper-based folders to an automated digital documentation system, decreasing document search times by an average of program per department weekly.
  • Managed daily operations of document management systems, ensuring the timely retrieval of 4 project-related documents by stakeholders across Austin.
  • Directed the transfer of 15 legacy systems into a unified digital documentation platform, enhancing accessibility while achieving 26% storage cost reduction.
  • Documented and resolved system which led to metric.

Affiliations

  • Society for Technical Communication (STC)
  • Association for Computing Machinery
  • Enterprise Content Management Association (ECMA)
  • International Association of Administrative Professionals
  • Rotary International
  • American Society of Safety Professionals
  • Global Compliance Institute (GCI)
  • Association of Information Technology Professionals
  • International Association of Document Control Professionals (IADCP)
  • Document and Information Managers Network

Certifications

  • Organizational Change Management (OCM) Certification
  • Six Sigma Green Belt Certification
  • Document Control and Records Management (DCRM) Certification
  • Axelos PRINCE2 Foundation Certification
  • Microsoft Certified: Dynamics 365 Fundamentals
  • First Aid/CPR Certified
  • ARMA International's Essentials of Control and Compliance in Records Management
  • Certified Information Professional (CIP)
  • AIIM's Certified Information Governance Officer
  • ServSafe

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