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Skills

  • Closing protocol compliance
  • Project organization
  • Customer complaint resolution
  • Cash handling and reconciliation
  • Process improvement
  • Time management
  • Point of Sale (POS) System Management
  • Cross-team collaboration
  • Workflow Optimization
  • Coaching new employees

Work Experiences

  • Assisted in scheduling end-of-shift reports.
  • Closed guest checks.
  • Achieved 100% accuracy.
  • Consistently met or exceeded nightly sales goals.
  • Collaborated with management to develop a checklist that cut final closing time by 3 minutes per shift.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 70% increase in customer satisfaction.
  • Accurately documented daily transactions.
  • Collaborated with the kitchen to ensure all food storage areas were properly closed and secured, minimizing spoilage rates by 60%%.
  • Assisted in scheduling end-of-shift reports, accurately documenting daily transactions worth $6.

Summaries

  • Adept Closing Server specialized in conflict resolution.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Closing Server with a proven record of balancing registers and cash flow during peak hours without any financial discrepancies, ensuring clean handover processes.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Closing Server and outstanding performer in cross-functional collaboration and process improvement.
  • Consistently met and exceeded nightly sales goals by $18.
  • Closed down stations more efficiently.
  • Consistently helps reduce overtime hours.

Accomplishments

  • Executed detailed closing procedures for $12 in nightly sales, ensuring error-free financial documentation for the morning team.
  • Managed customer feedback channels during late shifts, resolving 7 incoming service complaints and ensuring repeat business.
  • Resolved end-of-night customer billing discrepancies, recovering $3 in unpaid tabs while maintaining guest satisfaction.
  • Created effective strategies for handling late-night rushes, ensuring that service levels were consistently top-tier even during peak hours.
  • Reduced customer complaints by 39% through proactive resolution of end-of-night service concerns.
  • Conducted audit checks on sales reports from closing shifts, identifying and resolving discrepancies before financial submission.
  • Consistently achieved perfect attendance during assigned closing shifts, directly contributing to team-wide adherence to scheduling policies.
  • Ensured all stations were stocked and prepped for morning staff by enforcing a thorough, itemized checklist approach.
  • Documented and resolved procedure which led to program.
  • Assisted in nightly inventory checks, facilitating accurate order processing for the following day's deliveries.

Affiliations

  • Project Management Institute
  • Freemason
  • Certified Restaurant Server (Issued by program)
  • Team Lead for Restaurant Operations Group (Phoenix-Based)
  • Graduate of Atlanta Hospitality Community Program
  • Server Certification from the National Food and Beverage Foundation
  • Training in Waste Reduction and Sustainability Practices by Meridian
  • Association for Computing Machinery
  • Member of the Culinary Tourism Alliance
  • National Association of Social Workers

Certifications

  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Food and Beverage Executive (CFBE) - Cedar Works
  • Intermediate Beverage Knowledge Certification
  • Food Service Management Professional (FMP) – Meridian
  • Customer Service Excellence - Northwind
  • Conflict Resolution and Negotiation Skills Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Certified Professional Food Manager (CPFM) - Ironclad Systems

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