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Skills

  • Supervision
  • Team management
  • Communications
  • Labor relations and negotiations
  • Dispatch operations
  • Process improvement
  • Credentialing process
  • Continuous process improvement
  • Financial monitoring and forecasting
  • MS Office

Work Experiences

  • Made recommendations gathered and analyzed data for studies and reports, and based on my findings.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Adhered to the procedure, metric, and framework compliance standards.
  • Was in charge of improving 11 miles of pedestrian and bicycle paths.
  • Achieved a 82% reduction in response time discrepancies.
  • Took basic information from callers and answered calls from an automated routing system.
  • Kept procedure completely secure by using advanced metric skills and client relations knowledge.
  • Increased the number of recreational programs available to residents of all ages.
  • Analyzed call trends.
  • Wrote and edited a variety of documents, including city council meeting agendas and system.

Summaries

  • Expert at drafting and enforcing service level agreements, ensuring that all terms are met and deadlines are met.
  • Public Safety Telecommunicator with 10 years of successful process improvement and strategic planning experience.
  • Effective at negotiations, contract preparation, risk identification and mitigation, and meeting strict deadlines.
  • Public Safety Telecommunicator with extensive experience in community planning, project management, and policy and program development.
  • Seeking a position in city government that will provide new opportunities for professional development and challenges.
  • Expertise in contract terms and practices, as well as the fundamentals of business law and local regulations.
  • Bringing 10 years of experience in Government and a track record of putting successful, cost-effective solutions into action.
  • Ethical Contract Specialist with 6 years of negotiating and managing contract development and execution.
  • Client-centered approach to ensure the company gets the best deals while staying within budget.
  • Within Government, senior Public Safety Telecommunicator and outstanding performer in process improvement and cross-functional collaboration.

Accomplishments

  • Implemented an emergency notification system to text critical information to community members’ cell phones.
  • Improved
  • Developed
  • Won
  • Collaborated with IT to integrate Jira systems, resulting in a more efficient and faster retrieval of historical records for law enforcement cases.
  • Proposed
  • Assessed and consistently improved data integrity across initiative, leading to error reduction by 43% in critical reporting.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Managed

Affiliations

  • Federal Emergency Management Agency (FEMA) Emergency Response Training
  • National Tactical Officers Association (NTOA) Affiliate
  • American Medical Informatics Association
  • International Academies of Emergency Dispatch (IAED)
  • 911 National Certification Program (NCP)
  • Rotary International
  • International Critical Incident Stress Foundation (ICISF) Member
  • Professional Certification from International Public Safety Association (IPSA)
  • Member of International Wireless Communications Expo (IWCE)
  • National Association of Social Workers

Certifications

  • Basic Telecommunicator Certification - Ohio Department of Public Safety
  • First Aid/Basic Life Support (BLS) Certified
  • APCO Communications Training Officer (CTO) Certification
  • Critical Incident Stress Management (CISM) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Incident Dispatch Team (IDT) Certification
  • Salesforce
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • National Incident Management System (NIMS) Certification

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