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Skills

  • Law background
  • Public safety and security
  • Outstanding community leader
  • Basic life support understanding
  • Sustainable development
  • Charismatic public
  • Sound judgment
  • Project management
  • Business operations
  • Fraud prevention

Work Experiences

  • Assisted in developing resource allocation strategies.
  • Analyzed call trends.
  • Made recommendations gathered and analyzed data for studies and reports, and based on my findings.
  • Fostered a climate of collaboration between the general public, the city manager, and members of the city council through improved and streamlined.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adhered to the procedure, metric, and framework compliance standards.
  • Increased productivity by ensuring prompt emergency response with no delays in service delivery.
  • Assisted in revising the emergency dispatch script, which reduced call-handling time by 72% and improved service quality.
  • Took basic information from callers and answered calls from an automated routing system.
  • Answered and dispatched over 12 emergency calls per shift.

Summaries

  • Dedicated 911 Dispatcher with 14 years of experience in the field.
  • Excellent negotiating skills help with price analysis and securing the best possible offers and terms.
  • Motivated Public Safety Telecommunicator with experience managing large-scale projects, including budgeting and administration.
  • Ethical Contract Specialist with 6 years of negotiating and managing contract development and execution.
  • Ethical Contract Specialist with 11 years of contract analysis and revision experience.
  • Extensive strategic planning and procedure protocol training.
  • Security specialist with extensive experience screening people, containers, and materials for security risks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Hardworking Security Specialist eager to put his or her skills to work at Brightline to improve standards and overall security.

Accomplishments

  • Solved
  • Assessed and consistently improved data integrity across initiative, leading to error reduction by 43% in critical reporting.
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Collaborated with IT to integrate Jira systems, resulting in a more efficient and faster retrieval of historical records for law enforcement cases.
  • Managed
  • Established
  • Promoted to City Manager after just 17 years in city government.
  • Monitored
  • Led the city’s successful emergency response during the 2020 program disaster.
  • Represented

Affiliations

  • Federal Emergency Management Agency (FEMA) Emergency Response Training
  • Association for Supply Chain Management (APICS)
  • National Emergency Number Association (NENA)
  • International Academies of Emergency Dispatch (IAED)
  • Professional Certification from International Public Safety Association (IPSA)
  • State-Level Emergency Communications Committee Member
  • International Critical Incident Stress Foundation (ICISF) Member
  • Association of Public-Safety Communications Officials (APCO) International
  • Society of Human Resource Management
  • Collaborator with Healthcare Emergency Amateur Radio Team (HEART)

Certifications

  • Law Enforcement Officer Safety Act (LEOSA) Firearms Certification
  • CompTIA Security+
  • Emergency Call Taker (ECT) Certification
  • Texas Commission on Law Enforcement (TCOLE) Basic Telecommunicator License
  • Cisco Certified Internetwork Expert (CCIE)
  • Intoxicated Driver Call Handling Certification
  • APCO Communications Training Officer (CTO) Certification
  • Active Shooter Incident Management (ASIM) Certified
  • Certified Public Accountant (CPA)
  • Computer-Aided Dispatch (CAD) Operator Certification

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