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Skills

  • Accessibility assessments
  • Client-centered communication
  • Client empowerment through coaching
  • Effective caseload management
  • Regulatory compliance
  • Visiting patient homes
  • Operational improvement
  • Needs assessment for intellectual disabilities
  • Project organization
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Benefited over 16 constituents.
  • Advocated at statewide conferences.
  • Advocated at statewide conferences, resulting in new disability policy adoption that benefited over 9 constituents.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Collaborated with medical providers.
  • Achieved a 34% reduction in disruptive behavior.
  • Collaborated with medical providers to assess and document disabilities, significantly streamlining the service evaluation process for category.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Decreased wait times for disability services by three years.
  • Achieved 67% higher satisfaction rates.
  • Achieved 85% client satisfaction.
  • Disability Specialist is a multi-talented Disability Specialist who is consistently rewarded for planning and operational improvements.
  • Currently holding a Massachusetts driver's license.
  • Accomplished in advocacy and funding allocation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Benefited 2 constituents.
  • Achieved results in 2021.
  • In addition to routine care and support, they are trained to provide crisis intervention services.

Accomplishments

  • Trained a team of 14 case managers on best practices for working with clients with cognitive disabilities, reducing service time by 20%.
  • Created strategies for improving workplace inclusion based on individualized accommodations, leading to a 67% increase in employee retention among clients.
  • Collaborated with team of 6 in the development of metric.
  • Directed monthly assessments and adjustments to individualized education programs (IEPs), leading to measurable student progress of 66%.
  • Reduced paper-based administrative tasks by introducing a digitized client management system, improving staff efficiency by 36%.
  • Facilitated communication between medical professionals and clients, providing clear guidance to ensure clients receive tailored care and assistive services.
  • Supervised a multidisciplinary team of 12 in providing services to clients with a wide range of disabilities, achieving 23% in client satisfaction over 18 months.
  • Evaluated school environments for ADA compliance, increasing classroom accessibility by 53% the following academic year.
  • Led team of 11 specialists, achieving service efficiencies that enabled a 32% increase in the number of clients served annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Consortium for Citizens with Disabilities (CCD) Participant
  • Project Management Institute
  • Association for Computing Machinery
  • Partnerships in Assistive Technology Networks Collaborator
  • Society for Disability Studies (SDS) Conference Participation
  • Local Vocational Rehabilitation Services Board Member
  • Disability Rights Education & Defense Fund (DREDF) Affiliate
  • American Occupational Therapy Association (AOTA) Engagement
  • Jaycees
  • State Disability Advocacy Program Consultant

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Disability Access Consultant (ADAC)
  • Person-Centered Thinking and Planning Certification
  • Certified Autism Specialist
  • Certified ADA Advocate
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Employment Support Professional (CESP)
  • Credentialed Advocate for Individuals with Physical Disabilities
  • Assistive Technology Professional (ATP) Certification

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