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Skills

  • Property tours and inspections
  • Data-driven decision making
  • Marketing and advertising
  • Budgeting
  • Contract Negotiation with Vendors
  • Database management
  • City and county regulations
  • Communications
  • Budgets
  • Team management

Work Experiences

  • Achieved a 8% year-on-year improvement in timely rent collections.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Analyzed lease renewal patterns and implemented retention strategies, successfully achieving 69% lease renewal rate for Chicago.
  • Achieved a 49% improvement in community satisfaction scores.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Achieved an occupancy boost of 81%.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 16% or higher.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Avoided legal proceedings.

Summaries

  • Accomplished Resident Relations Manager with a track record of delivering 65% reductions in maintenance response times, enhancing satisfaction and tenant loyalty.
  • Accomplished Resident Relations Manager.
  • Achieved a 85% improvement in timely rent collections.
  • Boosted community engagement by 54%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 58% increase in positive feedback from residents.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented business manager with a track record of success in both operations and leadership.
  • Analyzed tenant patterns.
  • Achieved annual savings of $6.

Accomplishments

  • Directed staffing schedules, ensuring on-site personnel increased service responsiveness by 72% while reducing overtime costs.
  • Prepared and reviewed lease agreements for 3 new residents, ensuring compliance with state regulations and accuracy in documentation.
  • Successfully resolved resident complaints regarding program within 16 hours, maintaining community satisfaction and adherence to policies.
  • Worked with third-party service providers to ensure timely delivery of resident services, resulting in a 62% satisfaction increase.
  • Spearheaded the transition to a new CRM system, improving overall workflow by 35% and reducing administrative errors through data automation.
  • Resolved product issue through consumer testing.
  • Conducted market analysis of competing properties, resulting in the successful adjustment of rental rates to remain competitive.
  • Achieved a 55% year-over-year increase in lease renewals through comprehensive resident retention strategies.
  • Managed resident portal implementation, improving access to essential services and reducing resident inquiries by 22%.
  • Designed and executed emergency preparedness plans, increasing resident participation in safety drills by 16%.

Affiliations

  • Association for Computing Machinery
  • Society of Human Resource Management
  • Human Resources and Relations for Resident Managers Coalition
  • Building Owners and Managers Association (BOMA)
  • National Leased Housing Association (NLHA)
  • American Society of Safety Professionals
  • Project Management Institute
  • Jaycees
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Resident Relations Specialist (CRRS) - Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Certified Apartment Portfolio Supervisor (CAPS) - metric
  • ServSafe
  • Certified Apartment Maintenance Technician (CAMT) - Northwind
  • Financial Management for Property Managers - Certificate Course
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Fair Housing Certification - Ironclad Systems
  • CompTIA Security+

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