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Skills

  • Client relations and communication
  • Change Management
  • Relationship development
  • Operational budget forecasting
  • Team building
  • Statistical Process Control (SPC)
  • Team management
  • Operational improvement
  • Policy reinforcement
  • Customer service

Work Experiences

  • Brought all locations into compliance with Scrum Master standards.
  • Achieved results in several months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved $15 savings on warranty claims.
  • Adopted uniform quality standards.
  • Aligned strategy with company goals.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Championed a customer-centric culture, achieving an Outstanding Service Award-recognized customer satisfaction rating of 65% in 2022.
  • Informed managers and production supervisors about production issues.
  • Inspected the products and the progress of the workers throughout the production process.

Summaries

  • Monitor quality throughout the product development life cycle, starting with the supply chain.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Achieved a 16% decrease in resolution time for quality incidents.
  • Achieved a 65% reduction in defective parts.
  • Within Miscellaneous, senior Senior Quality Manager and outstanding performer in budget management and quality assurance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved cost savings of up to $12.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 6 years of management experience.
  • Senior Quality Manager is a multi-talented Senior Quality Manager who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Coordinated the implementation of ISO Six Sigma standards, ensuring compliance across 4 manufacturing sites and passing audits with zero major findings.
  • Promoted within 6 months of joining the organization, recognized for driving 57% improvement in quality control processes.
  • Successfully managed quality audits resulting in a 63% decrease in audit findings and 61% fewer corrective action requests over 18 months.
  • Chaired multiple cross-functional improvement projects, which led to a 69% increase in production efficiency and a $10 cost reduction.
  • Mentored a cross-functional team of 7, resulting in 73% improved team productivity and 17 direct reports receiving internal promotions.
  • Implemented a CAPA process resulting in a 79% improvement in issue resolution speed and 77% decrease in repeat non-conformances.
  • Created thorough reporting and KPI dashboards for upper management, driving data-driven decisions and improving quality-related performance by 52%.
  • Documented and resolved standard which led to initiative.
  • Introduced automated inspection systems, improving product evaluation speed by 27% and reducing manual labor by 2 hours per week.
  • Led change management efforts during the transition to a new quality management software, ensuring a seamless transition and 65% fewer process interruptions.

Affiliations

  • Lean Enterprise Institute – Completed workshops and contributed to peer discussions on Lean applications in high-volume production facilities.
  • Jaycees
  • American Management Association (AMA) – Enhance managerial skill sets, including change management and performance optimization, in a quality-driven corporate setting.
  • International Association for Quality Professionals (IAQP) – Participated in continuous professional development programs centered around quality management standards.
  • Association of Information Technology Professionals
  • American Productivity and Quality Center (APQC) – Engaged with member-exclusive resources for benchmarking and adoption of best practices in quality management.
  • Project Management Institute (PMI) – Applied Project Management Body of Knowledge (PMBOK) principles within product development and quality initiatives.
  • International Council of Nurses
  • European Foundation for Quality Management (EFQM) – Participated in international assessments for excellence in quality-driven projects and process innovation.
  • American National Standards Institute (ANSI) – Maintained contributions to standardization processes in product quality benchmarking and consistency.

Certifications

  • Certified Quality Engineer (CQE) Harbor & Co., 2020
  • Certified Quality Improvement Associate (CQIA) – American Society for Quality (ASQ) – 2023
  • Agile Project Management Certification for Quality Specialists – Summit Group, 2018
  • Certified Quality Process Analyst (CQPA) – Lakeside Partners, 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Industrial Hygienist (CIH) for Workplace Safety – Northwind, 2024
  • Cloud Quality Assurance Systems Certification – Vantage, 2019
  • Certified Supplier Quality Professional (CSQP) – Lakeside Partners, 2016
  • Six Sigma Black Belt Certification – Lakeside Partners, 2024
  • Certified in Production and Inventory Management (CPIM) - Beacon Labs 2024

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