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Skills

  • Staff performance evaluation
  • Customer service
  • Operational improvement
  • Relationship development
  • Supervision
  • Event coordination and logistics
  • Data analysis and reporting
  • Campus scheduling conflict resolution
  • Stakeholder engagement
  • Time management and prioritization

Work Experiences

  • Increased school registrations by over 6% with improved promotional approaches, outreach strategies, and parent engagement plans.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Developed a volunteer staffing plan for campus events, securing over 9 volunteers and enhancing event success rates.
  • Coordinated campus-wide events to boost student engagement, leading to a 39% increase in participation over 2018.
  • Automated performance reporting.
  • Developed maintenance schedules for campus facilities.
  • Achieved a 46% increase in student participation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Completed the project 12 weeks ahead of schedule.
  • Coordinated logistical support for campus events, managing teams of 9 staff members and successfully hosting over 16 events annually.

Summaries

  • Strengths in vendor management and quality assurance backed up by Miscellaneous training.
  • Campus Operations Coordinator with a history of implementing systems.
  • Achieved zero disruptions in operational productivity.
  • During her 9-year career as a teacher, she has a proven track record of meeting and exceeding goals.
  • Clear understanding of risk assessment and vendor management as well as risk assessment training.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Campus Operations Coordinator with a record of handling budgets exceeding $4, consistently delivering under-budget results while maintaining high service quality.
  • Campus Operations Coordinator with extensive experience in staff training and mentorship. Revamped resident assistant programs, which led to a 18% decrease in turnover and increased staff preparedness.
  • Aligned operations with changing student needs.
  • Achieved operational excellence as a Campus Operations Coordinator by redesigning new student orientation programs, increasing satisfaction rates among incoming freshmen by 80%. Adept in stakeholder engagement and communication.

Accomplishments

  • Designed and facilitated vendor contract renewals for Salesforce, resulting in a 43% improvement in cost-efficiency and services received.
  • Implemented student feedback surveys, analyzing results to improve services and maintaining a 78% satisfaction rating year-on-year.
  • Initiated a new system for tracking housing occupancy and maintenance, reducing room change requests by 73%.
  • Led the execution of a campus-wide waste management initiative, diverting 82% of waste from landfills and aligning with institutional sustainability goals.
  • Developed a new resident assistant (RA) training program, reducing turnover by 64% and increasing workforce preparedness for the academic year.
  • Trained over 6 new campus facilities staff in workplace safety leading to a 20% reduction in workplace incidents.
  • Streamlined communication between student services and facilities management using Asana, improving response times by 54%.
  • Documented and resolved procedure which led to program.
  • Sourced and negotiated new catering services that increased student satisfaction scores by 37% across a one year.
  • Reduced campus workflow processing times by implementing Power BI systems, creating a more efficient and automated environment.

Affiliations

  • International Association of Administrative Professionals
  • The American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • Society for College and University Planning (SCUP)
  • National Association of Campus Auxiliary Services (NACAS)
  • American College Personnel Association (ACPA)
  • Society of Human Resource Management
  • Global Association for Facility and Asset Management (GAFM)
  • Project Management Institute
  • International Council of Nurses
  • National Association of College and University Business Officers (NACUBO)

Certifications

  • Google Workspace Administrator Certification
  • Certified Educational Facilities Professional (CEFP)
  • Certified Facilities Mechanical Engineering Technician (CFMET)
  • Certified Public Accountant
  • Certified Professional Maintenance Manager (CPMM)
  • NACE Certified Career Services Professional
  • CompTIA A+ Technician
  • Certified Strategic Planning Professional (CSPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+

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