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Skills

  • New student orientation program development
  • Campus workflow automation
  • Team building
  • Event coordination and logistics
  • Time management and prioritization
  • Cost-saving initiatives
  • Emergency response coordination
  • Project organization
  • Security operations coordination
  • Event traffic and parking logistics

Work Experiences

  • Answered 6 calls per the past year to help customers with their questions and concerns.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Chaired weekly safety committees.
  • Oversaw the delivery of category project by metric team, which resulted in initiative.
  • Chaired weekly safety committees, improving campus-wide safety metrics and reducing incident reports by 49%.
  • Boosted student engagement.
  • Increased the effectiveness of department personnel by conferring with Campus Operations Coordinators to rebalance classes, increase resource utilization, and integrate new technology.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analyzed operational data to enhance campus efficiencies.
  • Campus Operations Coordinator with a deep understanding of sustainability and energy conservation. Led a campus-wide initiative that reduced energy usage by 72% and enhanced operational efficiency.
  • Campus Operations Coordinator with a history of implementing systems.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Keep up with educational trends to ensure that modern, efficient systems are in place to meet the needs of a diverse group of students.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Achieved an annual reduction of over $12 in operating costs.
  • Within Miscellaneous, senior Campus Operations Coordinator and outstanding performer in strategic planning and client relations.
  • Achieved operational excellence as a Campus Operations Coordinator by redesigning new student orientation programs, increasing satisfaction rates among incoming freshmen by 80%. Adept in stakeholder engagement and communication.

Accomplishments

  • Developed a campus-wide recycling program, successfully diverting 22% of waste, resulting in monthly cost savings of $9.
  • Trained over 6 new campus facilities staff in workplace safety leading to a 20% reduction in workplace incidents.
  • Reduced campus workflow processing times by implementing Power BI systems, creating a more efficient and automated environment.
  • Sourced and negotiated new catering services that increased student satisfaction scores by 37% across a one year.
  • Guided space reallocation efforts for student study areas, improving usage of shared spaces by 69%.
  • Overhauled campus parking management, reducing student complaints by 22% and improving the traffic flow efficiencies.
  • Established a vendor relationship management program that decreased food service complaints by 35% and improved vendor performance ratings.
  • Developed a strategic plan for summer housing operations that increased revenue by 26% compared to the previous year.
  • Documented and resolved procedure which led to program.
  • Initiated a new system for tracking housing occupancy and maintenance, reducing room change requests by 73%.

Affiliations

  • National Coalition Building Institute International (NCBI) – Higher Education Division
  • Education Advisory Board (EAB) – Facilities Forum
  • Rotary International
  • Facilities Management Association (FMA) Austin Chapter
  • Toastmasters
  • National Council for Operational Administrators
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)
  • International Council of Nurses
  • Association of Institutional Research (AIR)
  • Association for Operations Management (APICS)

Certifications

  • Certified Facilities Mechanical Engineering Technician (CFMET)
  • Certified Manager of Software Administration in Higher Education
  • Certified Facility Manager (CFM) by IFMA
  • Cisco Certified Network Associate (CCNA)
  • CPIM – Certified in Planning and Inventory Management
  • Certified Administrative Professional (CAP) by IAAP
  • Certified Operations Professional (COP)
  • Certified Meeting Professional (CMP)
  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP)
  • Salesforce

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