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Skills

  • Performance improvement
  • Food service standards
  • Upselling strategy
  • Teamwork
  • Developing daily and weekly specials
  • Menu offering knowledge
  • Excellent work ethic
  • Food preparation and safety
  • Continuous improvement in service efficiency
  • Timely food delivery

Work Experiences

  • Followed all health and sanitation rules and regulations.
  • Completed cash transactions in a timely and accurate manner.
  • Was in charge of balancing tills, handling cash, processing credit card payment batches, and making bank deposits.
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses.
  • Special order requests, such as special occasion cakes and party platters, were fulfilled by me.
  • Kept track of everything.
  • Won
  • Was responsible for handling products and equipment in accordance with safety and sanitation regulations.
  • Swept the floors and kept track of the sweep logs.
  • Created one-of-a-kind events and special promotions, such as the process event, to boost sales.

Summaries

  • Versatile
  • Strategic planning expert
  • Have an energetic personality and a strong work ethic as Food Counter Attendant.
  • Food Counter Attendant dedicated to providing exceptional customer service in framework environments with 18 years of experience.
  • Food Counter Attendant is a dependable Food Counter Attendant who is always looking for new opportunities to put her excellent communication and organizational skills to use.
  • To maximize revenue, customer service, and team productivity, talents include arranging displays, restocking supplies, and cleaning surfaces.
  • Focused on customer service
  • Food Counter Attendant as a productive fast food team member with performance reporting and quality assurance.
  • Capable of safely lifting 10 pounds to aid in event planning and transportation of necessary equipment.
  • Innovative

Accomplishments

  • Resolved customer complaints regarding order mistakes quickly and professionally, maintaining a positive feedback score above 20%.
  • Collaborated with team of 11 in the development of framework.
  • Contributed to team efforts that resulted in a Excellence Award for excellence in customer service during a one year period.
  • Recommended daily specials to customers that increased average ticket value by 34%, driving higher afternoon sales.
  • Regularly conducted inventory checks and communicated with suppliers, reducing waste and surplus by 33%.
  • Cross-trained in food preparation, cashiering, and customer service roles, contributing to more efficient workflow and reduced staff shortages by 85%.
  • Collaborated with kitchen staff to optimize food prep processes, reducing wait times during peak hours by 33%.
  • Operated cash register and reconciled up to system in daily transactions with 74% accuracy and zero discrepancies.
  • Provided quick and efficient service to over 15 customers daily, ensuring satisfaction and contributing to a 18% increase in repeat business.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in initiative.

Affiliations

  • Food Allergy Research & Education (FARE) Membership
  • Institute of Food Technologists (IFT)
  • American Medical Informatics Association
  • National Coffee Association USA
  • American Marketing Association
  • The International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Customer Service Institute of America (CSIA)
  • National Food Safety Association
  • Retail, Wholesale, and Department Store Union (RWDSU)
  • Global Food Safety Initiative (GFSI) Member

Certifications

  • Certified Dietary Manager, Certified Food Protection Professional (CDM, CFPP) - program
  • CompTIA A+ Technician
  • Basic Food Hygiene Certificate - procedure
  • Alcohol Server Certification - TIPS (Training for Intervention Procedures)
  • Google Certified Professional Cloud Architect
  • Customer Feedback Management Certification - initiative
  • Certified Assistant Manager (CAM) - National Foodservice Certification Council
  • Hazard Analysis & Critical Control Points (HACCP) Certificate - Lakeside Partners
  • Customer Loyalty Management Certification - program
  • Food Handler’s Certification framework

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