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Skills

  • National accounts
  • Sale expertise
  • Sales expertise
  • Inventory management
  • Staff education and training
  • Cross-functional team collaboration
  • Brand management
  • Sales analysis
  • Forecasting abilities
  • Warranty understanding

Work Experiences

  • Named Top Seller for three years through launched.
  • Shared detailed information about Power BI options to assist customers in making decisions.
  • Assessed customer needs and upsold products and services to increase standard sales.
  • Increased customer satisfaction ratings by providing valuable insights into customers' needs and expectations.
  • Worked as a liaison between customers and retail buyers to expedite orders and meet customer demands.
  • Was in charge of processing customer account changes.
  • Provided translation services for a 5-person team to meet the needs of French-speaking customers.
  • Consistently met or exceeded 20% sales targets.
  • Exceeded three years service goals using customer service, sales, and employee management best practices.
  • Conducted customer interviews for initiative issues and provided feedback to the management team.

Summaries

  • In a self-motivated and results-driven manner, able to set up agreements, manage a global customer base, and prospect for new leads.
  • 17+ years of progressive experience working with standard as a hardworking Senior Account Representative.
  • Computer savvy with excellent communication skills.
  • In a fast-paced Miscellaneous environment, driven professional used to quickly resolving complaints.
  • Work quickly to understand, document, and resolve customer issues, ensuring customer satisfaction while meeting stringent business goals.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Multitasker, skilled communicator, and complex problem solver.
  • Experienced Account Manager with more than 9 years of experience.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Salesforce expert who excels at meeting and exceeding sales targets.

Accomplishments

  • Collaborated with sales teams to successfully onboard 18 high-value clients within 2018, elevating the overall client experience.
  • Financial Reporting: Accurately compiled financial analysis data reports and forecasting documents for $3M revenue generating company.
  • Collaborated with cross-functional teams to improve service onboarding processes, accelerating time-to-value by 8 days.
  • Researched
  • Analyzed client satisfaction metrics and applied findings to reduce churn rate by 69% within 2018 months.
  • Developed and executed training programs focused on service consulting best practices, resulting in a 17% performance boost in client interactions.
  • Enhanced client retention by deploying personalized follow-up strategies, driving customer loyalty up by 41%.
  • Created
  • Ensured
  • Reduced

Affiliations

  • Certified Service Optimization Consultant via the Customer Service Certification Commission in 2016, leading to improved response times and client satisfaction.
  • Collaborative member of the Account Management & Customer Success Association, focusing on maintaining long-term client relationships.
  • Founding member of the Customer Loyalty Alliance, specializing in feedback loop implementation for long-term stretch goals in service experience.
  • Member of the International Institute of Customer Relationship Management, focusing on end-to-end service documentation and process optimization.
  • Participant at the Annual Customer Experience Symposium, providing insights on implementing innovative proposals and reducing inefficiencies.
  • Certificated specialist through the Institute on Customer Collaboration in leading cross-functional teams to drive service innovation and solution design.
  • Active participant of the Service Consultant Roundtable Networking Group, refining collaborative approaches to high-demand customer success scenarios.
  • Member of the Association for Customer Engagement (ACE), participating in specialized workshops centered on customer interaction strategies and escalations.
  • Contributing member of Ironclad Systems, where professionals work to benchmark and improve conflict resolution mechanisms within service departments.
  • Completed Certified Customer Retention Specialist (CCRS) in 2020, underlining strategic retention methods utilized for long-term service success.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Phone Etiquette & Communication Professional (CPECP) - Vantage
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Contact Center Management (CPCCM) - Lakeside Partners
  • Customer Service Excellence Certification - Summit Group
  • Certified Customer Retention Specialist (CCRS), Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Certified Client Services Professional (CCSP) - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)

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