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Skills

  • Customer rapport
  • Goals and performance
  • Coordinating documents
  • Developing local contracts
  • Forecasting abilities
  • In-store support
  • Cross-functional collaboration
  • Inventory management
  • Schedule mastery
  • Complaint resolution

Work Experiences

  • Trained 7 new employees in procedures and policies in order to improve team performance each quarter.
  • Completed a variety of tasks to meet the needs of customers, such as processing and issuing money orders, managing returns and exchanges, and logging daily shipments on a daily basis.
  • Collaborated with designers and production personnel to produce high-quality, brand-specific advertisements.
  • Developed and assigned monthly sales quotas to over 25 regional sales managers on the West Coast.
  • Calculated sales commission for a sales team of 20+ reps.
  • Updated customer accounts in the computer system, including payment submissions and personal information changes.
  • Attended conferences, vendor events, and workshops to meet and network with potential new clients.
  • Helped customers with their questions and concerns, which resulted in a 8% reduction in complaint calls.
  • Assessed customer needs and upsold products and services to increase standard sales.
  • Exceeded my monthly quota by 115% and increased sales to $400K in three months, earning the title of top representative in the region.

Summaries

  • Trained in the use of Power BI and has in-depth knowledge of performance reporting.
  • Mentoring and coaching skills in a dynamic professional.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Responsible Service Consultant with experience in customer training, delivering engaging presentations, and providing exceptional service.
  • Team player who excels at collaborating with coworkers and industry experts to complete successful advertising projects.
  • Customizing approaches to fit businesses, markets, and target customers is a specialty.
  • Prospecting leads, setting up contracts, and coordinating ads are all skills that an experienced salesperson possesses.
  • Energetic B2B sales representative with 5 years of in-person and phone sales experience.
  • Gained a thorough understanding of the target audience and competitors to develop effective marketing messaging.
  • Account Manager with strong client oversight, problem-solving, and relationship-building abilities.

Accomplishments

  • Resolved
  • Collaborated with sales teams to successfully onboard 18 high-value clients within 2018, elevating the overall client experience.
  • Designed and delivered service update initiatives for clients, driving a reported 56% reduction in escalated service issues.
  • Proposed
  • Created a client-focused dashboard for real-time service monitoring, enabling a 47% faster response to critical issues.
  • Guided
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Solved
  • Reduced
  • Established

Affiliations

  • Panel participant at the Regional Service Delivery Annual Conference, discussing ways to use technology to reduce inefficiencies and improve customer service metrics.
  • Member of the International Institute of Customer Relationship Management, focusing on end-to-end service documentation and process optimization.
  • Completed certification program in customer service excellence with the Global Customer Service Institute (GCSI) in 2017 to enhance service delivery quality.
  • Active participant in the Raleigh Customer Advisory Board, shaping customer response and satisfaction initiatives for market expansion.
  • Participant in local Denver chapter of the Customer Experience Professionals Association (CXPA), focusing on knowledge sharing about customer journey mapping.
  • Certification in Advanced Customer Service Strategy from Harbor & Co., with a focus on boosting customer retention through feedback system automation.
  • Member of the Cross-Functional Service Leadership Team, leading initiatives to integrate product and service offerings in new regional markets.
  • Attended Strategic Service Leadership Training with procedure, to build on skills necessary for high-stakes service issue management and escalation.
  • Certificated specialist through the Institute on Customer Collaboration in leading cross-functional teams to drive service innovation and solution design.
  • Active participant of the Service Consultant Roundtable Networking Group, refining collaborative approaches to high-demand customer success scenarios.

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Client-Centric Approach Mastery Certification - Meridian
  • CompTIA Network+
  • Certified Customer Experience Professional (CCXP) - CXPA
  • SAP Certified Application Associate
  • Customer Service Excellence Certification - Summit Group
  • Account Management & Maintenance (AMM)
  • Certified Client Services Professional (CCSP) - Harbor & Co.
  • Certified Change Management for Customer-Centric Organizations - Tableau
  • Effective CRM Use Certification - initiative

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