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Skills

  • Pet charting information
  • Customer satisfaction
  • Bilingual in Portuguese
  • Results-oriented
  • Territory Sales Experience
  • Process improvement
  • Supervision
  • Customer needs assessment
  • Accurate
  • Client-focused

Work Experiences

  • Took inventory of the supplies closet through optimized and launched.
  • Assisted in creating and formatting a 11-page annual report for upper management, ensuring error-free content within framework.
  • Provided excellent customer service to 13 customers every day.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a typing speed of initiative.
  • Assisted in creating an annual report.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved President's Club for accuracy in documentation.
  • Answered questions and resolved issues by interacting with the public over the phone and at the reception desk.
  • Used Workday to prepare reports, correspondences, and other required documentation.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a framework position with a forward-thinking organization.
  • Proactive
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Skills in data analysis and workflow optimization are available.
  • Collaborate with commercial lenders to achieve sales targets.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Assisted in updating and standardizing internal documentation, greatly easing access to information for 11 employees.
  • Reduced overdue invoice counts by 22% by preparing and issuing timely, accurate bills with the accounting department.
  • Maintained central database of reports, ensuring all financial figures were accurately typed and verified with zero discrepancies in audits.
  • Transcribed and formatted multiple executive presentations, improving clarity in external communications and client understanding.
  • Collaborated with team of 2 in the development of metric.
  • Typed and issued over 4 letters, memos, and formal correspondence in alignment with organizational goals within a several months.
  • Drafted and edited promotional materials, brochures, and client engagement letters to support product launches, positively influencing 82% outcomes.
  • Helped manage inventory order sheets and supplier agreements using program, maintaining thorough and accurate records across 3 years.
  • Developed and proofed comprehensive training manuals for new employees, enhancing team knowledge by a measurable 34% improvement in onboarding efficiency.
  • Reviewed and digitized 7 outdated records, improving overall access to historic data and fulfilling regulatory compliance requirements.

Affiliations

  • National Court Reporters Association (NCRA)
  • Rotary International
  • American Translators Association (ATA)
  • Toastmasters
  • Jaycees
  • National Association of Professional Typists
  • National Secretaries Association
  • Graphic Designers Guild (for designers/typists)
  • Freelancers Union
  • American Society of Safety Professionals

Certifications

  • Certified Typing Specialist – Harbor & Co.
  • Certified Virtual Assistant & Typing Expert – Beacon Labs
  • Certified Administrative Professional (CAP) – Meridian
  • Certified Records Management Professional – category
  • CompTIA Network+
  • Microsoft Office Specialist: Word 2016
  • Advanced Data Entry and Processing Certificate – Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Document Management Specialist (CDMS) - Ironclad Systems
  • Google Certified Professional Cloud Architect

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