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Skills

  • Menu memorization
  • Health and safety standards compliance
  • Cash handling and reconciliation
  • Food and beverage preparation
  • Order Accuracy and Efficiency
  • Cash register balancing
  • MS Office
  • Adhering to Company Policies and Procedures
  • Teamwork and collaboration
  • Team management

Work Experiences

  • Balanced multiple tasks during peak service hours, ensuring efficient operations while maintaining professionalism under high-pressure conditions.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Collaborated with team members to maintain clean and organized kitchen stations, passing Lean safety inspections at 67% compliance.
  • Assisted customers with dietary requests.
  • Achieved a 65% increase in customer satisfaction scores.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved a 29% reduction in food prep time.
  • Collaborated with team members.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Contributed to a 60% increase in service speed.
  • Adept at recommending menu items.
  • Adept at reducing labor gaps.
  • Adaptable Service Crew Member specializing in fast-paced service environments and supporting large corporate events with up to 18 attendees. Efficient in maintaining high service standards and ensuring kitchen workflow improvements.
  • Clear understanding of process improvement and strategic planning as well as vendor management training.
  • With 18 years of experience serving program food, capable Service Crew Member.
  • Within Food and Beverage, senior Service Crew Member and outstanding performer in data analysis and team leadership.
  • Dedicated to the success of the team and the company.
  • Ambitious Service Crew Member recognized for seamlessly supporting kitchen staff during rush periods, reducing food preparation times by 32%. Known for inventory control excellence and waste reduction.

Accomplishments

  • Facilitated a dining experience for corporate events of 7+ attendees, ensuring all service standards were met or exceeded.
  • Provided exceptional, personalized customer service to over 9 customers daily, consistently achieving a 76% satisfaction rating.
  • Trained and mentored new team members, improving overall team efficiency by reducing training time from the past year to several months.
  • Developed and maintained a tracking system for to-go orders, which improved order accuracy by 75% and reduced customer complaints by 71%.
  • Played a key role in ensuring compliance with daily health and safety protocols, contributing to successful ITIL inspections with zero health code violations.
  • Awarded 'Employee of the Month' for 16 months for outstanding service performance and customer engagement.
  • Collaborated with team of 4 in the development of process.
  • Resolved product issue through consumer testing.
  • Increased featured product sales by 61% through the strategic placement of marketing displays and upselling techniques.
  • Reduced waste by 18% through the introduction of eco-friendly practices, contributing to company-wide sustainability goals.

Affiliations

  • Corporate Catering Guidelines Certification 2020
  • Food Service Workers Educational Partnerships (FSWEP)
  • Rotary International
  • Society for Hospitality and Foodservice Management (SHFM)
  • Local Sustainable Foodservice Initiative Boston
  • International Council of Nurses
  • Food & Beverage Service Certification - system
  • Professional Restaurant Foodservice Association (PRFA)
  • Multicultural Foodservice & Hospitality Alliance (MFHA)
  • American Hotel & Lodging Association (AHLA) - Food Service Division

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Food Safety (CP-FS)
  • Basic Food Hygiene Certification
  • Coffee and Barista Skills Certificate
  • Food Safety Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Food Service Safety Manager (FSSM) Certification
  • Inclusive Service Training Certification
  • Customer Service Skills for Hospitality Workers

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