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Skills

  • Regulatory compliance
  • Customer service
  • Problem resolution
  • Communications
  • Food and beverage preparation
  • Cash handling and reconciliation
  • Business operations
  • Teamwork and collaboration
  • Complaint resolution and conflict management
  • Inventory management and stock control

Work Experiences

  • Achieved 20% compliance.
  • Wiped down counters and sanitized equipment to keep the food prep and dining areas clean.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Achieved a 42% decrease in turnover.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Boosted team performance during framework rush periods.
  • Assisted wait staff and other members of the team in completing tasks.
  • Consistently delivered exceptional customer service to over 12 customers daily, leading to a 82% increase in customer satisfaction scores.
  • Boosted team morale by spearheading monthly employee engagement initiatives, resulting in a 62% decrease in turnover.
  • Collaborated with kitchen and cleaning teams.

Summaries

  • Food Service expert with 8 years of experience in the service industry.
  • Achieved upselling rates of 61% through personalized service.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Adept at recommending menu items.
  • Performance reporting and project management are precise and quick at preparing ingredients.
  • Consistently improved customer satisfaction by 33%.
  • Consistently maintained a 19% order accuracy rate.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Achieved 100% accuracy in register reconciliation over 10 shifts.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Responded efficiently to changing service demands, reducing wait times by 30% during peak hours.
  • Collaborated with team of 4 in the development of process.
  • Optimized the storage and ordering of perishable goods, reducing spoilage and saving $106,000 on waste over several months.
  • Promoted specialized seasonal menu items, increasing revenue by $144,000 within a two years period.
  • Developed and maintained a tracking system for to-go orders, which improved order accuracy by 75% and reduced customer complaints by 71%.
  • Introduced a customer loyalty program that resulted in a 59% increase in repeat business.
  • Trained and mentored new team members, improving overall team efficiency by reducing training time from the past year to several months.
  • Facilitated seamless cross-team communication during rush hours, resulting in a 28% increase in order accuracy and timely completion.
  • Utilized problem-solving skills to handle complex customer complaints during peak hours, resulting in a 72% reduction in unresolved issues.
  • Designed and implemented a waste-management log, tracking usage and enforcing measures that led to a 79% reduction in waste materials.

Affiliations

  • Lions Club
  • Team-Based Hospitality Leadership Training - Cedar Works
  • Society for Hospitality and Foodservice Management (SHFM)
  • Restaurant Marketing & Delivery Association (RMDA)
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Jaycees
  • Food Waste Reduction Program Affiliation - Raleigh
  • National Restaurant Association (NRA) Member
  • American Medical Informatics Association

Certifications

  • Team Leadership in Hospitality Management
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Food Allergy Training (AllergyEats Certification)
  • Cross-Cultural Communication in Hospitality
  • Coffee and Barista Skills Certificate
  • Occupational Health and Safety Certification
  • Apple Certified Associate (ACA)
  • Alcohol Server Training Certification
  • Certified Business Analysis Professional (CBAP)

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