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Skills

  • Procedure equipment
  • Real estate law
  • Patient scheduling
  • French fluency
  • Restocking supplies
  • G Suite knowledgeable
  • Operational improvement
  • Types 15 wpm
  • Home tours
  • Workflow planning

Work Experiences

  • Was in charge of data entry, resume tracking, and the applicant tracking system.
  • Was in charge of processing client payrolls as well as payroll corrections.
  • Created initiative presentations that were both informative and appealing.
  • Increased customer retention by effectively resolving problems.
  • Gathered data and documents from sources that had previously been entered into the system.
  • Assisted with general administrative tasks such as copying, faxing, and filing.
  • Researched category, method, and procedure information to support coordinated.
  • Was in charge of HR documentation, which included filling out forms, reports, and records.
  • Managed client correspondence and communications while optimizing office functions.
  • Worked closely with clients to help them get the loans, inspections, and credit reports they needed.

Summaries

  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Conducted rental management and financial requirement planning with knowledge of mortgages and real estate law.
  • Ready to take on a new challenge in an exciting position with a Miscellaneous company to help them achieve even greater success.
  • Transaction Processor is a meticulous Transaction Processor who is dedicated to completing administrative tasks with zeal.
  • Worker who is dependable and meticulous.
  • Customer service skills that are second to none.

Accomplishments

  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Achieved certification through the Jira, system.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Trained 2 temporary accounting administrative staff during tax season.
  • Developed a compliance tracking system using Jira, which flagged 72% of non-standard transactions, preventing potential regulatory infractions.
  • Documented and resolved method which led to procedure.
  • Earned “Top Performer” in 2017.
  • Handled confidential client financial data, ensuring compliance with HIPAA and other industry regulations, drastically improving data security protocols.
  • Contributed to a cross-departmental risk assessment project that uncovered $8 in potentially fraudulent transactions, significantly reducing the financial risk exposure.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.

Affiliations

  • Association for Operations Management (APICS)
  • Society of Women Engineers
  • Financial Data Management Association (FDMA)
  • Project Management Institute
  • Global Transaction Banking (GTB) Network
  • Association of Information Technology Professionals
  • Institute of Financial Services (IFS)
  • National Association of Social Workers
  • International Association of Finance Service Providers (IAFSP)
  • American Bankers Association (ABA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Procedure, Microsoft Office Specialist: Certificate
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Advanced Certified ScrumMaster (A-CSM) from Scrum Alliance
  • Apple Certified Associate (ACA)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certificate in Automated Clearing House (ACH) from framework
  • Microsoft Excel Specialist Certification

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