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Skills

  • Event planning
  • Intakes and assessments
  • Coding participant data
  • Public relations
  • Mental health treatment programming
  • Membership oversight
  • Data mining
  • Experience with foster care youth
  • Goal-oriented
  • Cross-functional team collaboration

Work Experiences

  • Provided accurate and up-to-date information for the membership database on a regular basis.
  • Hired and onboarded volunteers from process improvement, workflow optimization, and client relations.
  • Found, screened, interviewed, and enrolled new students successfully.
  • Worked with other team members to identify and achieve agency goals.
  • Families were referred to food banks, financial assistance programs, employment and training assistance, as well as health and immigration services.
  • Kept track of everything.
  • Designed and implemented public health professional training.
  • Created and maintained a database of contacts and referrals for leads across the Boston territory.
  • Was in charge of volunteer logistics, including scheduling, inventory, and transportation.
  • Informed residents and their families about the services and resources that were available.

Summaries

  • Ambitious
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Client support, program development, and complex problem solving are all strengths of this high-energy Social Services Manager.
  • Seasoned
  • Looking for a way to get involved in personnel training while also promoting safety measures.
  • Service-driven
  • Looking for a way to support a prestigious institution's mission.
  • Preparing sermons, leading worship services, and providing pastoral care and counseling are all skills he possesses.
  • The ability to establish trust and rapport with participants has been demonstrated.
  • Focused on customer service

Accomplishments

  • Established relationships with key community leaders, driving a 37% rise in program participation within the Seattle.
  • Achieved a 41% increase in newsletter open rates by refining email content and segmentation strategies.
  • Led social media efforts to push outreach goals, resulting in over 48% engagement increase on platforms in 11 months.
  • Identified and cultivated new partnership opportunities with process organizations, expanding outreach efforts to over 5 additional communities.
  • Developed content for a community outreach toolkit, which led to a 48% improvement in partner collaboration efficiency.
  • Organized over 13 community events, increasing local organization awareness and engagement by 16%.
  • Led the event planning team for procedure, drawing over 7 attendees and exceeding projected participation goals by 78%.
  • Developed and implemented regional outreach campaigns that sparked a 76% rise in local partnership inquiries.
  • Managed relationships with key sponsors, securing 4 additional sponsorship deals and increasing event funding by 51%.
  • Collaborated with cross-functional teams to optimize outreach strategies, resulting in 32% improvement in targeting accuracy with fewer resources.

Affiliations

  • Lions Club
  • International Economic Development Council (IEDC)
  • Event Planners of America
  • Association of Community Outreach Professionals
  • Youth Engagement Alliance
  • United Way Volunteer Leadership Council
  • Neighborhoods, USA (NUSA)
  • Nonprofit Technology Network (NTEN)
  • Freemason
  • Public Relations Society of America (PRSA)

Certifications

  • CompTIA A+ Technician
  • Certificate in Public Relations – Ironclad Systems
  • Digital Outreach & Communications Certification – QuickBooks
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP) - Project Management Institute
  • Certification in Community Engagement Strategies – Harbor & Co.
  • Community and Social Change Certificate – program
  • SHRM Certified Professional (SHRM-CP)

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