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Skills

  • Service industry background
  • Venue accommodations
  • Food running
  • Process improvement
  • Customer-focused
  • Equipment maintenance
  • Bill computation
  • Excellent judgment
  • Prioritizing
  • Employee training

Work Experiences

  • Aligned real-time operations with customer needs.
  • Gave customers samples of new ice cream flavors and introduced new menu items, sundae toppings, and cone varieties to upsell more expensive selections.
  • Achieved a 30% positive feedback rating.
  • Assisted in arranging dining rooms and events.
  • Assisted floor managers in daily operations, including covering additional responsibilities in peak times, which improved workplace efficiency by 32%.
  • Assisted front-of-house and back-of-house staff with event planning and execution to ensure maximum guest satisfaction.
  • Collaborated with kitchen and bar staff.
  • Balanced server workloads.
  • Cultivated positive guest relations by managing information and coordinating quick seating.
  • Planned 16 events, including weddings, reunions, and corporate meetings, across 15 banquet spaces.

Summaries

  • Bartender with the ability to turn operations into profitable businesses.
  • Host is a talented Host who is committed to providing excellent customer service in order to maintain strong customer loyalty.
  • Motivated Host exhibiting strength in critical thinking and problem solving.
  • Host is a polite and upbeat person with excellent telephone etiquette.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • Working with staff to create unique dining experiences has proven to be a success.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Team-oriented and results-oriented, with a strong work ethic and multitasking skills.

Accomplishments

  • Proactively resolved guest conflicts and complaints on-site, maintaining a positive atmosphere and securing a 41% decline in negative reviews during procedure.
  • Collaborated with marketing and events team to implement customer feedback, leading to a 64% improvement in online reviews.
  • Suggested and implemented a seating rotation policy that enhanced table management and increased the overall table turnover rate by 44% during weekends.
  • Utilized ServiceNow to streamline reservation management, reducing overall booking system errors by 60% across the service team.
  • Resolved product issue through consumer testing.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in procedure.
  • Consistently achieved individual upselling goals by promoting exclusive package deals, contributing to a 33% revenue increase over method.
  • Consistently received a 100% rate of customer satisfaction.
  • Led a team initiative that decreased guest complaint resolution times by 75%, enhancing the overall customer experience.
  • Executed reservation management using category, which optimized table turnover and improved customer flow during peak hours.

Affiliations

  • National Restaurant Association (NRA)
  • American Society of Safety Professionals
  • Rotary International
  • Society of Human Resource Management
  • Council for Hotel and Restaurant Trainers (CHART)
  • Association for Supply Chain Management (APICS)
  • Completed COVID-19 Safety Compliance Training by process
  • Certification in Real-Time Customer Engagement from Vantage
  • Foodservice Management Professional (FMP) Certification
  • Certification in Hospitality & Tourism Management from Summit Group

Certifications

  • Certified Hospitality Supervisor (CHS) – American Hotel and Lodging Educational Institute
  • Certified Public Accountant
  • Digital Customer Relations Certification standard
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Advanced POS System Certification initiative
  • Hospitality Team Leadership Certification system
  • Food Protection Manager Certification procedure
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Network+

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