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Skills

  • Follow-up care coordination
  • Policies and procedures
  • Patient intake optimization
  • Personnel management
  • New staff training and coaching
  • Staff supervision
  • Electronic Health Record (EHR) management
  • Interdepartmental communication
  • Performance metrics
  • Insurance appeals navigation

Work Experiences

  • Attended one year meetings with department heads to discuss census data, admissions, and resident discharges.
  • Assisted the office manager in optimizing patient flow.
  • Arranged home care services.
  • Assigned priority to referrals.
  • Built customized care schedules that aligned with patient treatment plans, reducing missed steps by 56% within the care team.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Coached new patient coordinators.
  • Achieved proficiency in 6 months weeks.
  • Boosted satisfaction scores by 16%.
  • Worked with a multidisciplinary team to improve patient care and response times overall.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • ITIL certified
  • Budget management and quality assurance are two areas in which I have experience.
  • Knowledge of HubSpot in depth, as well as team leadership and data analysis abilities.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • Expert in method with a strong aptitude for automated and optimized.
  • Active leader with excellent communication and collaboration skills.
  • Pursuing a position in a fast-paced organization that values focus and dedication.
  • Accomplished in patient appointment scheduling.
  • Budget management in metric settings and stakeholder engagement in workflow optimization settings.

Accomplishments

  • Efficiently managed patient admissions, reducing on-boarding time by 32% through the introduction of automated systems.
  • Guided the adoption of telemedicine services for 77% of patients, greatly enhancing access to care in underserved areas.
  • Streamlined patient check-in procedures through the adoption of QuickBooks, resulting in a 28% reduction in wait times.
  • Reduced the average length of stay for patients by 67% through continuous collaboration with multidisciplinary teams.
  • Collaborated with healthcare providers to redesign workflow processes, reducing referral approval time by 83%.
  • Collaborated with IT teams to troubleshoot and resolve issues within the patient care CRM, improving overall system uptime by 47%.
  • Organized transportation and medication delivery schedules for an average of 18 patients per week, enhancing service delivery consistency.
  • Used proficiency in medical terminology to accurately communicate patient needs, enhancing trust and clarity across all interactions.
  • Integrated a new patient support ticketing system, handling over 18 support requests per day with a 83% issue resolution rate.
  • Led coordination between primary care physicians and specialists, ensuring seamless communication for over 2 patient transfers per month.

Affiliations

  • Member of the National Council for Behavioral Health (NCBH), focusing on integrated and patient-centric care models
  • Member of the American Health Information Management Association (AHIMA) with a focus on medical terminology
  • Member of the Patient-Centered Primary Care Collaborative (PCPCC) - focusing on improving patient relationship management
  • Active Associate with the American Medical Association (AMA), contributing to ongoing patient rights advocacy
  • Member, National Association of Healthcare Access Management (NAHAM) since 2019
  • Ongoing Member of the American Medical Technologies Organization - specializing in medical terminology
  • Professional Membership with the National Commission for Case Manager Certification (CCMC) - Certified Case Manager achieved in 2024
  • Active member of the American Board of Quality Assurance and Utilization Review Physicians (ABQAURP)
  • Active member of the National Disability Rights Network (NDRN) - applying knowledge in time-sensitive patient case coordination
  • Associate Member, Case Management Society of America (CMSA), active since 2019

Certifications

  • CompTIA Security+
  • Accredited Case Manager (ACM) Certification
  • Apple Certified Associate (ACA)
  • Certified Healthcare Access Manager (CHAM)
  • Certified Patient Account Representative (CPAR)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Care Coordination and Transition Management (CCCTM)
  • Healthcare Customer Service Certification (HCISPP)
  • Certified Diabetes Educator (CDE)
  • Patient Access Certification (NAHAM Certification)

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