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Skills

  • Proactive restocking
  • Building positive customer relationships
  • Loss prevention techniques
  • Process improvement
  • Health and safety compliance
  • Operational improvement
  • Reducing stock discrepancies
  • Efficient returns and exchanges processing
  • Organization
  • Microsoft applications proficiency

Work Experiences

  • Collaborated with management to design and execute promotions in Phoenix, resulting in a 69% increase in customer traffic.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Balanced daily sales reports and reconciled cash drawers, managing up to $15 in transactions per shift with zero discrepancies.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Educated customers about promotions to increase sales.
  • Achieved 7% repeat business.
  • Folded and arranged metric merchandise in attractive displays to increase sales.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Assisted in training new hires on store protocols and customer service best practices, improving onboarding time by 3 days.
  • Attended regular store meetings and provided feedback on improving operational efficiency, contributing to a 42% reduction in waiting times.

Summaries

  • Achieved a consistently high customer satisfaction rate of 83%.
  • Conducted accurate weekly counts.
  • Adept at resolving customer concerns swiftly.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Certified in Scrum Master, ensuring health and safety standards are consistently met. Proven ability to uphold cleanliness and organization through regular sanitation checks and audits.
  • Extensive inventory management and shipment processing experience.
  • Committed to delivering exceptional customer service.
  • Within Miscellaneous, senior Supermarket Assistant and outstanding performer in budget management and cross-functional collaboration.
  • Boosted customer traffic by 80%.
  • Professional in retail sales with experience in product placement and merchandising.

Accomplishments

  • Executed detailed store audits, reducing pricing errors by 32% % and ensuring compliance with store promotions and policies.
  • Trained and mentored 3 new employees, helping them integrate quickly and improving overall team efficiency.
  • Successfully facilitated returns and exchanges for over 10 customers on a weekly basis while maintaining a 69% customer satisfaction rate.
  • Assisted in researching and selecting new vendors, contributing to 27% cost reduction on commonly stocked items.
  • Played a key role in store's Black Friday success, contributing an estimated $8 in sales and managing 10 customers/day.
  • Documented and resolved metric which led to category.
  • Responsible for handling incoming fresh produce deliveries worth $15 and coordinating with suppliers to maintain product quality.
  • Reduced store shrinkage by monitoring high-theft departments and implementing stricter inventory checks, cutting losses by 23%.
  • Developed customer loyalty by engaging daily with over 10 customers, recommending products, and addressing concerns, resulting in repeat business.
  • Tracked and maintained cleanliness in high-traffic areas, leading to positive feedback from 54% of interviewed customers.

Affiliations

  • Food Marketing Institute (FMI)
  • Association for Supermarket Chains in Portland
  • Jaycees
  • International Warehouse and Logistics Association (IWLA)
  • Freemason
  • American Society for Quality (ASQ) membership for Retail Quality Control
  • Lions Club
  • Retail Customer Service Excellence Group (RCSEG)
  • American Society of Safety Professionals
  • Affiliate Member of the Workplace Safety & Health Institute

Certifications

  • Customer Satisfaction Survey Data Analysis Course from initiative
  • Food and Beverage Supervision Certificate from process
  • Time Management and Productivity Enhancement Training from Northwind
  • Certified Customer Relationship Management (CRM) Professional from Vantage
  • Customer Loyalty Program Management Certification from Vantage
  • Certified Retail Sales Associate (C-RSA) from procedure
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Retail Security Awareness Training from Summit Group
  • Customer Service Excellence Certificate from metric

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