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Skills

  • Process documentation
  • MS Office
  • Project organization
  • Online research
  • Operational improvement
  • Change Management
  • RFI Scanners
  • Administrative support
  • Resource allocation
  • Database management

Work Experiences

  • Collaborated with cross-functional teams in customer success to optimize referral processes, increasing client satisfaction by 47%.
  • Kept my standard knowledge up to date by doing client relations and team leadership.
  • Assisted in the creation of process procedures.
  • Was in charge of the recruitment and screening of 18 potential participants.
  • Achieved a client intake satisfaction score of 59% through personalized communication and service.
  • Cut overtime costs by $5/year.
  • Interacted with people of various cultural, socioeconomic, educational, sexual, gender, and religious orientations and backgrounds in a sensitive, effective, and professional manner.
  • Decreased client intake delays by 71%.
  • Achieved a 68% reduction in client complaints.
  • Achieved 82% fewer miscommunications.

Summaries

  • Achieved a 50% increase in satisfaction.
  • Results-oriented Miscellaneous professional with team leadership, client relations, and project management strengths.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved 44% improvement in intake efficiency.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Offering organizations in the Miscellaneous over 9 years of experience in various roles.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Lead Intake Coordinator.
  • Achieved a 32% reduction in client misreferrals.
  • Adaptable Interviewer with over 10 years of experience developing the skills to positively handle a variety of situations.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.

Accomplishments

  • Built out an intake documentation system that reduced processing errors by 55%, allowing for more accurate client data collection.
  • Mentored junior intake coordinators, significantly improving team performance metrics by 57% across Seattle.
  • Introduced real-time client intake tracking, resulting in a 16% faster intake processing time across customer success.
  • Improved intake response times by 85% through workflow optimization and enhanced staff training.
  • Analyzed intake data trends and implemented key improvements that enhanced overall operational efficiency by 67%.
  • Developed training modules for intake staff, leading to a 68% reduction in onboarding time for new employees.
  • Spearheaded the development of a new employee onboarding program, reducing new hire ramp-up time by 17 weeks.
  • Redesigned key parts of the intake workflow, contributing to an 49% improvement in overall client satisfaction.
  • Lead intake team to exceed monthly referral targets by 75% for 3 consecutive months.
  • Worked with the project management team to introduce measurable KPIs for the intake process, which improved team accountability and performance by 44%.

Affiliations

  • Served on the planning committee for the Intake Coordination Network's Annual Forum, 2019
  • Affiliated with the National Association for Patient Access, contributing to forums on intake coordination best practices
  • Participant, Client Satisfaction Tracking and Improvement Webinar Series, conducted by system, 2015
  • Completed Process Efficiency and Workflow Optimization Course, Cedar Works, 2015
  • Speaker at the Annual Conference on Healthcare Coordination and Intake Management, 2015
  • Member of the Austin Healthcare Coordinators Professional Network, enhancing intake service strategies, 2022 - Present
  • Affiliated with the American Society of Healthcare Risk Management (ASHRM), contributing knowledge in patient intake risk assessment
  • Affiliated, Member of the Client Experience in Healthcare Consortium, dedicated to improving client satisfaction during intake, 2024
  • Member of the Healthcare Advisory Group at metric, offering insights on intake process challenges
  • Member, National Association of Healthcare Access Management (NAHAM), 2024-Present

Certifications

  • Certified Application Specialist - procedure
  • First Aid and CPR Certification
  • Certified Hospice and Palliative Nursing Assistant (CHPNA)
  • Certified Patient Account Manager (CPAM)
  • Certified Managed Care Professional (CMCP)
  • Health Service Administration Certification (HSAC)
  • Certified Medical Administrative Assistant (CMAA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified in Healthcare Compliance (CHC)
  • Association for Project Management (APM)

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