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Skills

  • Administering interviews
  • First Aid/CPR
  • Process documentation
  • Insurance billing
  • Communications
  • Supervision
  • Organization
  • Video interviews
  • Team leadership and supervision
  • Security systems

Work Experiences

  • Kept my standard knowledge up to date by doing client relations and team leadership.
  • Workday was delivered to customer locations by me.
  • Finished program of project, which resulted in procedure.
  • Learned budget management and quality assurance to help with office needs.
  • Saved money by developing functional solutions to method problems.
  • Achieved a satisfaction score increase of 56%.
  • Developed a reputation for punctuality and hard work.
  • Addressed complex client needs.
  • Achieved 16 successful audits.
  • Used Salesforce to conduct structured interviews and record audio.

Summaries

  • Achieved a 50% increase in satisfaction.
  • Accomplished in creating robust intake protocols that have improved data accuracy by 75%, enabling better audit traceability and resource planning.
  • Knowledge of QuickBooks in depth, as well as budget management and workflow optimization abilities.
  • Motivating leader who has built and managed procedure teams in the past.
  • Results-oriented Miscellaneous professional with team leadership, client relations, and project management strengths.
  • Procedure, method, and procedure are all available.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Miscellaneous student seeking hands-on experience through an internship in data analysis.
  • Accurate Research Interviewer with a long history of success evaluating potential participants for method studies.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Enhanced internal reporting tools, reducing intake documentation time by 9 minutes per case and increasing data accuracy.
  • Led a cross-department collaboration to integrate intake processes with client management systems, resulting in a 9% boost in departmental coordination.
  • Orchestrated the launch of a new client communication plan, improving intake lead response time by 13 hours.
  • Collaborated with cross-functional teams in product to optimize referral processes, increasing client satisfaction by 32%.
  • Improved intake response times by 85% through workflow optimization and enhanced staff training.
  • Lead intake team to exceed monthly referral targets by 75% for 3 consecutive months.
  • Introduced real-time client intake tracking, resulting in a 16% faster intake processing time across customer success.
  • Assisted in reducing intake bottlenecks by creating an escalation plan that improved department productivity by 46%.
  • Optimized intake scheduling processes, reducing daily backlogs and improving operational flow by 78%.
  • Piloted an intake form redesign project, leading to an increased completion rate by 45% across Chicago.

Affiliations

  • Affiliated, Member of the Client Experience in Healthcare Consortium, dedicated to improving client satisfaction during intake, 2024
  • Obtained certification in Performance Measurement in Healthcare from Cedar Works, 2017
  • Member of the Healthcare Advisory Group at metric, offering insights on intake process challenges
  • Active member, National Healthcare Management Association (NHMA), contributing thought leadership on intake metrics
  • Participated in the Intake Performance Best Practices session hosted by the National Healthcare Operations Council, 2024
  • Lead coordinator for the Health Services Intake Process Improvement Task Force, spearheading new initiatives, 2021
  • Active participant, American Case Management Association (ACMA), 2015 - Present
  • Served on the planning committee for the Intake Coordination Network's Annual Forum, 2019
  • Certified in Patient Access Services, CPA, awarded by Harbor & Co. in 2018
  • Affiliated with the National Association for Patient Access, contributing to forums on intake coordination best practices

Certifications

  • Project Management Professional (PMP)
  • Lean Six Sigma Green Belt Certification
  • Certified Medical Office Manager (CMOM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Revenue Cycle Representative (CRCR)
  • Intake Management Certification - Vantage
  • Certified HIPAA Professional (CHP)
  • Certified Health Information Management (CHIM)
  • Health Information Technology (HIT) Certification
  • SHRM Certified Professional (SHRM-CP)

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