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Skills

  • End-user feedback interpretation
  • Clinical workflow optimization
  • Data recovery
  • Team building
  • TCP/IP
  • Application support
  • Data entry
  • Communications
  • MS Office
  • Epic Ambulatory Go-Live Support

Work Experiences

  • Achieved Outstanding Service Award for excellence in go-live support by solving 57% of high-priority tickets within the first 24 hours at Denver.
  • Set up workstations for employees by configuring hardware, devices, and software.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Achieved a 66% reduction in user-reported issues.
  • Achieved a 28% reduction in user frustration by implementing feedback-driven improvements in Epic Ambulatory functionality, resulting in greater system satisfaction.
  • Achieved a 47% improvement in software interface usability.
  • Achieved within the past year.
  • Achieved this reduction over several months.
  • Increased company revenue by 10% beyond 18 months targets by upselling products and services.
  • Used client relations and quality assurance to maintain servers and systems, ensuring that networks remained fully operational during peak periods.

Summaries

  • Epic Ambulatory Go Live Support is a multi-talented Epic Ambulatory Go Live Support who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved results within several months.
  • Epic Ambulatory Go Live Support with a 13-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Epic Ambulatory Go Live Support and outstanding performer in client relations and team leadership.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Promotes stakeholder engagement and quality assurance skills that are dynamic.
  • Costs were consistently reduced while profits were increased.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.

Accomplishments

  • Analyzed over 4 go-live issues, escalating complex scenarios to Tier-3 support, leading to standard within two years.
  • Designed an incident tracking system that captured 17 go-live issues and categorized them for future training and prevention.
  • Utilized advanced troubleshooting tools to identify root causes of system slowdowns during go-live, cutting latency by 71%.
  • Assisted with scripting and automating parts of the ambulatory go-live process, decreasing manual error risks by 74%.
  • Developed and refined post-go-live support documentation, improving knowledge base access and self-service usage by 35%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Captured system performance metrics during go-live, providing actionable insights to IT teams that improved uptime by 73%.
  • Engaged key stakeholders to refine clinic workflows, resulting in smoother transitions to electronic health records and system.
  • Documented and resolved method which led to framework.
  • Collaborated with team of 8 in the development of method.

Affiliations

  • Project Management Institute (PMI) Member
  • Association for Computing Machinery - Special Interest Group on Health Informatics (ACM SIGHIT)
  • National Association of Healthcare Quality (NAHQ)
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • Epic Certification in Ambulatory
  • National Association of Social Workers
  • Rotary International
  • Certified in ITIL Foundation for IT Service Management

Certifications

  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Healthcare Information Systems Support Certification
  • Certified Healthcare Information Technician (CHIT)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Epic Credentialed Trainer 2021
  • EpicCare Link Ambulatory Certification
  • Go-Live Support Readiness Certification ServiceNow
  • Epic Ambulatory Analyst Certification

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