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Skills

  • Partner Relationship Management
  • Key holder experience
  • Report preparation
  • Escalation management
  • CRM
  • Recordkeeping strengths
  • CRM data analysis
  • Sales expertise
  • Cross-functional team collaboration
  • Cross-departmental collaboration

Work Experiences

  • Educated employees on company procedures and services.
  • Averaged 8 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Was quick to respond to potential customers' questions and requests.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Customer service training processes were implemented and developed by me.
  • Handled over 3 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Processed 4 invoices and mailed documentation to clients each one year.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.

Summaries

  • Dedicated to achieving established targets and team goals and has a track record of success.
  • HubSpot and metric techniques have been taught to me.
  • Within Miscellaneous, senior Partner Support Representative and outstanding performer in project management and vendor management.
  • Great phone skills and category talents have a proven track record of increasing productivity and customer satisfaction.
  • Partner Support Representative is a multi-talented Partner Support Representative who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Committed to providing world-class customer service while remaining professional.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate standard systems is one of my specialties.

Accomplishments

  • Utilized CRM tools like HubSpot to track partner performance metrics and suggested actionable insights that resulted in improved partner satisfaction by 71%.
  • Provided partners with detailed business performance reports, generating data-driven strategies that increased partner success by 32%.
  • Led partner training sessions that improved platform adoption rates by 27%, fostering long-term engagement opportunities.
  • Maintained up-to-date records in our CRM system, ensuring all partner contact points were accurately logged and available for follow-up efforts.
  • Collaborated with Marketing to develop partner success stories that led to an increase in new sign-ups by 72% in 2024.
  • Worked closely with the Product and Engineering teams to resolve high-priority partner issues, improving resolution turnaround by 24%.
  • Collaborated with team of 7 in the development of procedure.
  • Reduced churn rate among partners by initiating a feedback-driven remediation plan, cutting churn by 58% in 2018.
  • Effectively mitigated partner complaints using escalation management tools, reducing unresolved issues by 47%.
  • Facilitated cross-departmental collaborations to create a streamlined partner onboarding program, improving integration time by two years%.

Affiliations

  • LinkedIn Learning Group – Customer Support & Partner Engagement
  • National Retail Federation (NRF) – Partner Success Support
  • Association of Information Technology Professionals
  • Global Customer Experience Association (GCXA)
  • Customer Service Professionals Network (CSPN)
  • Toastmasters
  • Association of Support Professionals (ASP)
  • National Association for Female Executives (NAFE) for Mentorship Development
  • American Society of Safety Professionals
  • American Medical Informatics Association

Certifications

  • Certified Professional in Training Management (CPTM) - 2019
  • Salesforce Certified Administrator - 2021
  • Certified Business Analysis Professional (CBAP)
  • Google Analytics Individual Qualification (GAIQ) - 2018
  • Google Workspace Administrator Certification (2016)
  • Partner Relationship Management (PRM) Certification – 2016
  • CompTIA Security+
  • Lean Six Sigma Green Belt - 2017
  • Certified Digital Customer Service Professional – 2024
  • Google Certified Professional Cloud Architect

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