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Skills

  • Bookkeeping
  • Marketing
  • Patient scheduling
  • Triaging patients
  • Office management
  • Invoice processing
  • Schedule management
  • Relationship building
  • Classroom supplies ordering
  • Technical support

Work Experiences

  • Started it.
  • Cultivated top talent and oversaw background checks, onboarding, and exit procedures.
  • Won
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Communicated effectively with a variety of departments, including category and method, by using active listening, open-ended questioning, and appropriate response skills.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Sought advice.
  • Used Workday to enter and maintain departmental records in the company database.
  • Guided
  • Assisted with administrative tasks such as purchase orders, service contracts, and financial reports.

Summaries

  • Data analysis and quality assurance abilities are consistently praised.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Administrative Officer with 14 years of successful vendor management and team leadership experience.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Administrative Officer is a dependable and enthusiastic Administrative Officer with 2 years of front desk management experience.
  • Assisting members of the administrative team in completing tasks in a timely and accurate manner.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.
  • Reliable Program Support Assistant seeking to apply 16 years of team leadership and stakeholder engagement experience to the Administrative Officer position.
  • Expert and knowledgeable in security, service, and clerical requirements.

Accomplishments

  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Assessed and revised administrative processes, resulting in streamlined workflows that saved 7 hours of weekly staff time.
  • Process Trained medical billing staff of 16 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Developed an onboarding program that enhanced new hire integration, cutting training time by 75% and improving retention rates.
  • Developed and maintained an effective filing system, reducing document retrieval time by 34% and increasing overall office efficiency.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Resolved product issue through consumer testing.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Updated and maintained company database to reflect current and accurate client records for more than 9 accounts.

Affiliations

  • American Academy of Financial Management (AAFM) Certified Administrative Manager
  • American Society of Safety Professionals
  • International Council of Nurses
  • Association of Record Managers and Administrators (ARMA International)
  • League of Women in Government (LOGW) process
  • National Association of Professional Women (NAPW) Top Performer
  • Office and Professional Employees International Union (OPEIU) metric
  • Member of Financial Executives International (FEI) Chicago Chapter
  • Society for Human Resource Management (SHRM) – Membership 2021
  • Council on Licensure, Enforcement, and Regulation (CLEAR) standard

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Initiative, Microsoft Office Specialist: Certificate
  • CompTIA Network+
  • Certified Office Manager (COM) - method, 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • Lean Six Sigma Yellow Belt - Lakeside Partners 2024
  • Certified Administrative Professional (CAP) - Lakeside Partners, 2020
  • Occupational Safety and Health Administration (OSHA) Compliance - method, 2016

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