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Skills

  • Trained in Six Sigma methodologies
  • Account management
  • Proficient in SAP
  • Operational improvement
  • Insurance industry experience
  • Budgets
  • Business Development
  • Advertising solution development
  • Release planning
  • Partnership accounting

Work Experiences

  • Wrote detailed reports two years on project specifications updates, progress, identified conflicts, and team activities.
  • Conducted a competitor benchmarking analysis to identify cost-cutting opportunities and potential product enhancements in the manufacturing process.
  • Collaborated closely with members of the software development and testing teams to design and develop robust system solutions that met client functional, scalability, and performance requirements.
  • Adjustments, premiums, and refunds were all calculated by me.
  • Processed 6 invoices and mailed documentation to clients each 6 months.
  • Created a diagram of current business and operational processes and made suggestions for improvement.
  • Was in charge of processing and recording new policies and claims.
  • Implemented user acceptance testing with a focus on defect documentation, bottleneck identification, and test case execution.
  • Managed the employee benefits program working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options for a 15-employee company.
  • Increased annual revenue by 6% by recommending improvements in framework efficiency.

Summaries

  • With 11 years of experience in Miscellaneous, I'm a strategic thinker and analytic problem-solver.
  • Communication-skilled Insurance Clerk who excels at assisting customers with renewals, claims, and new account opening.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Insurance Clerk with a track record of organization, customer service, and professionalism.
  • Expert in workflow analysis and project management.
  • Over 17 years of revenue-building, process-improvement, and business-growth experience in both up and down markets.
  • Insurance Verification Specialist with 7 years of experience explaining benefits and tracking coverage.
  • Organizational, project management, and leadership abilities are exceptional.
  • Product marketing, operations, strategic alliances, and account management graduate with a proven track record.
  • Insurance Clerk with 18 years of successful team leadership and client relations experience.

Accomplishments

  • Market Research: Defined industry segments and identified opportunities in domestic and international markets.
  • Collaborated with team of 17 in the development of initiative.
  • Increased
  • Designed and delivered 4 new project plans per two years for projects budgeted at more than $3.
  • Initiated
  • Documented
  • Managed
  • Researched
  • Resolved product issue through consumer testing.
  • Client Interface: Managed accounting close, accounts payable, and financial reporting for multiple clients.

Affiliations

  • Jaycees
  • National Association of Health Underwriters (NAHU)
  • Society of Insurance Research (SIR)
  • Rotary International
  • Society of Women Engineers
  • International Council of Nurses
  • International Association of Administrative Professionals
  • Professional Liability Underwriting Society (PLUS)
  • American Medical Informatics Association
  • Association of Information Technology Professionals

Certifications

  • Google Certified Professional Cloud Architect
  • Certificate in Life Insurance Claims (CLIC)
  • Certified Claims Professional (CCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Claims Adjuster License – procedure
  • Life Underwriter Training Council Fellow (LUTCF)
  • Certified Public Accountant (CPA)
  • Certified Risk Manager (CRM)
  • National Healthcareer Association (NHA) Certified Billing and Insurance Specialist

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