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Skills

  • Profit improvements
  • Conflict resolution training
  • Pharmacy operations management
  • Healthy meal preparation
  • Interpersonal communication
  • Negotiation and persuasion
  • Multidisciplinary team collaboration
  • Emergency preparedness planning
  • Compliance audits
  • Loss prevention management

Work Experiences

  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved a $12 reduction in operating costs.
  • Achieved Innovation Award for Excellence in Hiring and Training.
  • Achieved results within the first one year.
  • Coordinated training programs for staff well-being and offered stress management resources, reducing annual sick leave by 72%.
  • Achieved zero violations during 2023-2022 audit cycles.
  • Created a scholarship program for resident employees, boosting resident satisfaction and workforce morale by 20%.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 9%.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Increased patient satisfaction by 11% within two years.

Summaries

  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Achieved 69% reduction in accidents.
  • Achieved a 77% increase in positive feedback.
  • Achieved 78% improvement in compliance audit times.
  • Achieved results within one year.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • With more than 11 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Adept at achieving 19% decrease in vacancy.
  • Within Miscellaneous, senior Residential Administrator and outstanding performer in team leadership and process improvement.
  • A gifted individual who speaks 10 languages fluently.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed safety initiatives that brought safety inspection pass rates to 63% and minimized incidents to 18 annually.
  • Tracked maintenance and service requests using standard, achieving a 50% improvement in response times and a 36% reduction in complaints.
  • Reduced utility expenses by 50% through installation of energy-efficient systems and consistent vendor negotiations.
  • Collaborated with team of 3 in the development of procedure.
  • Orchestrated tenant move-in and move-out procedures for over 9 residents, ensuring seamless transitions and minimal disruption.
  • Led cross-functional teams in planning capital improvement projects for building repairs, reducing project timelines by three years and saving $14.
  • Authored and enforced company-wide policies and procedures, reducing liability risks and safeguarding property assets.
  • Negotiated vendor contracts, securing an annual cost savings of $7 for the residential facility.
  • Introduced a comprehensive cleaning schedule for common areas, contributing to an improvement of resident satisfaction by 46%.

Affiliations

  • Lions Club
  • Professional Women in Building Council (PWB)
  • International Association of Administrative Professionals
  • Institute of Real Estate Management (IREM)
  • American Planning Association (APA)
  • Community Associations Institute (CAI)
  • Institute for Affordable Housing Policy (IAHP)
  • Association for Computing Machinery
  • Green Building Certification Institute (GBCI)
  • Property Managers Association (PMA)

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Microsoft Excel Specialist
  • Apple Certified Associate (ACA)
  • Rental Housing Compliance Certification – category
  • First Aid/CPR Certified
  • Licensed Residential Property Manager – metric
  • Energy Efficiency and Sustainability: framework
  • Real Estate License – standard
  • Google Certified Professional Cloud Architect

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