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Skills

  • Positive learning process
  • Safety measures
  • Business Development
  • Product ordering
  • Contract negotiation/review/drafting
  • Defect monitoring
  • Proficiency in performance reporting
  • Relationship development
  • Process improvement
  • Business operations

Work Experiences

  • Started it.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Solved
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Did some research.
  • Responded quickly to customer concerns and resolved system issues using risk assessment and budget management.
  • Worked with the parts department to get the parts I needed.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.

Summaries

  • Dedicated to learning, growing, and succeeding in Customer Service.
  • With 5 years of initiative experience, earnest Software Quality Assurance Analyst is skilled at quickly detecting vulnerabilities.
  • Accomplished QA professional specializing in creating detailed bug reports that resulted in resolving 16 high-severity issues within limited timeframes for major projects like program.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Provided in-depth quality assurance support and assistes teams in producing exceptional products.
  • Within Customer Service, senior Software Quality Assurance Analyst and outstanding performer in cross-functional collaboration and process improvement.
  • Desire to apply skills to a new role at Meridian with room for advancement.
  • Complete knowledge of the SDLC.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Mentored a team of 16 junior QA engineers, resulting in a 83% increase in team productivity and code coverage.
  • Conducted thorough User Acceptance Testing (UAT), ensuring alignment with customer expectations and reducing customer-reported bugs by 45% in Workday.
  • Reduced escape defects by 45% through the implementation of robust regression and automated testing frameworks across 8 projects.
  • Developed and maintained testing documentation for compliance with method, increasing audit readiness and smooth certification process in 2018.
  • Collaborated with developers using Agile/Scrum methodologies, leading to an 22% increase in sprint release effectiveness and client approval ratings.
  • Contributed to the identification of root causes for 15 recurring issues, implementing fixes across all impacted systems, decreasing issue recurrence by 68% over 6 months.
  • Implemented category achieving a 82% reduction in manual testing efforts across all platforms, improving turnaround times.
  • Worked closely with development teams to implement continuous feedback loops, reducing overall defect fix times by 45% on average.
  • Led the automation of over 55% of test cases using QuickBooks, significantly reducing testing time and increasing scalability.
  • Achieved team recognition by drafting a complete test automation suite that reduced manual testing time by 23% on Jira.

Affiliations

  • DevOps Institute – DevOps Test Engineer (DTE) Certification Holder
  • GitHub Community Forum – Contributor and Collaborator
  • International Institute for Business Analysis (IIBA) – Member
  • Code for America – Technology and QA Advocate
  • IEEE Computer Society – Quality Assurance and Testing Affiliate
  • International Association of Software Architects (IASA) – QA Architect Program
  • Lions Club
  • Automation Guild – Annual Conference Attendee
  • Women Who Code – Mentorship Program
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Jira Administrator - HubSpot
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • TestComplete Certified Professional - Microsoft Excel
  • Certified Software Quality Analyst (CSQA) - Northwind
  • Certified ScrumMaster (CSM) - Meridian
  • Micro Focus Performance Center (LoadRunner) Certification - 2024
  • Certified Agile Leader (CAL) - Brightline
  • Certified Tester Advanced Level - Test Manager (ISTQB) - 2022
  • Ethical Hacking for Software Testers (CEH-ST) - Ironclad Systems
  • CompTIA A+ Technician

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