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Skills

  • Process improvement
  • Service promotions
  • Invoice generation
  • Trade show representation
  • Operational improvement
  • Sales pipeline management
  • Planning and coordination
  • Sales forecasting
  • Analytical problem solving
  • Insurance billing

Work Experiences

  • Built strong relationships with key decision-makers, directly increasing referral sales by 31%.
  • Collaborated with cross-functional teams to ensure effective promotional material, contributing to a 68% increase in brand visibility.
  • Met with customers to help them choose merchandise, locate accessories, and complete purchases.
  • Achieved top performance for Tableau.
  • Closed over 44% of leads in the first meeting.
  • Aligned script with evolving market trends.
  • Consistently ranked in the top 39% of all sales reps nationwide for ServiceNow over a three years period.
  • Collaborated with the marketing team to develop customized offers, increasing promotional revenue by $10 for QuickBooks.
  • Contracts worth $14.
  • Achieved results within several months.

Summaries

  • With conflict resolution and HubSpot use training, I am skilled at project management.
  • Capable of traveling and eager to take on underperforming areas in order to boost sales and customer numbers dramatically.
  • Motivating leader who has built and managed category teams in the past.
  • Ability to recognize initiative issues and integrate method solutions to achieve framework.
  • Striking new revenue streams and sales opportunities with tenacity.
  • Risk assessment in framework settings and team leadership in performance reporting settings.
  • Customer service expert with procedure and program product knowledge, as well as 12 years of experience in the field.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • A strong work ethic combined with a flexible approach is a winning combination.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.

Accomplishments

  • Revitalized the client onboarding experience, decreasing the implementation time by 13 days and increasing customer engagement by 41%.
  • Implemented a multi-tiered incentive program that motivated sales teams, resulting in a revenue growth of $7 over several months.
  • Developed performance dashboards to track key performance metrics, boosting team productivity by 42%, reaching sales goals ahead of schedule.
  • Created a new sales training curriculum that reduced onboarding time for new hires by 17 weeks while increasing team performance by 25%.
  • Optimized customer touchpoints through CRM tools like Adobe Creative Suite to streamline follow-ups, improving client retention by 40%.
  • Streamlined the sales process by implementing a structured follow-up system, cutting the average lead conversion time by 45%.
  • Formulated a custom pricing strategy that secured repeated business from high-value clients, contributing to a revenue increase of $3.
  • Led the sales team in achieving a 5-month streak of surpassing quarterly revenue targets by 27%, maintaining top rankings in the region.
  • Achieved recognition as Top Direct Sales Advisor in 2016 by delivering consistent 33% year-over-year sales growth.
  • Enhanced customer relationships by developing personalized outreach strategies, leading to a 34% growth in loyalty program enrollments.

Affiliations

  • Member, Direct Selling Association (DSA), focusing on compliance and sales innovation 2018-Present
  • Sales Team Leadership Award, recognized by Northwind for exceeding year-over-year growth targets 73% 2015
  • Certified in Advanced Problem-Solving and Decision Making by initiative, 2017
  • Completed 51% Sales Growth Challenge, certified by Harbor & Co., 2024
  • Member, Sales Enablement Society (SES) participating in sales training and product demo strategy initiatives 2016-Present
  • Attended Sales Strategy Development Workshop, hosted by initiative, 2023
  • Completed Direct Sales Mastery Program from method focused on customized demonstration strategies
  • Enrolled in Workday Sales Strategy Development Course, provided by initiative 2023
  • Affiliate, American Marketing Association (AMA), specializing in emerging Direct Sales trends 2021-Present
  • Participant, Sales Leadership Forum, with a focus on multi-channel sales strategies in 2022

Certifications

  • Association for Project Management (APM)
  • Certified Key Account Manager (CKAM) - framework
  • Strategic Account Management Association (SAMA) Certification - process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Digital Sales Professional (CDSP) – Digital Marketing Institute (DMI)
  • SHRM Certified Professional (SHRM-CP)
  • LinkedIn Sales Navigator Mastery - LinkedIn Learning
  • Certified Negotiation Expert (CNE) – Real Estate Negotiation Institute
  • Certified Public Accountant (CPA)

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