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Skills

  • Task prioritization
  • Resource allocation
  • Human resource laws
  • Office management
  • Cross-cultural communication
  • Spreadsheet management
  • Writing reports
  • Regulatory Compliance Assurance
  • Executive presentations
  • 18 WPM typing speed

Work Experiences

  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Improved customer service ratings by 6% by training 16 new employees on proper phone handling techniques.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Senior Project Assistants and clients.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Used Workday to write a variety of letters, reports, and other documents.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Accommodated changes.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 14-person team.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Expert at locating and resolving inconsistencies.
  • Team leadership and stakeholder engagement are examples of areas of expertise.
  • Customer service and conflict resolution skills are excellent.
  • Precise and well-organized, with a thorough understanding of initiative offices and Salesforce applications.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.

Accomplishments

  • Contributed to cross-functional workshops to improve inter-departmental collaboration, which resulted in a 50% decrease in project deliverable revisions.
  • Identified gaps in resource allocation, leading to the introduction of a more effective resource-tracking system that improved team capacity management by 55%.
  • Reviewed project budgets and identified key cost-saving opportunities, reducing expenses by $8 annually.
  • Proactively identified potential project bottlenecks and facilitated team brainstorming sessions to resolve them, maintaining on-time delivery.
  • Coordinated weekly project meetings to reassess timelines and adjust resources, leading to a 44% productivity improvement in team efforts.
  • Developed standard operating procedures (SOPs) for repetitive tasks, which contributed to a 24% improvement in project process consistency.
  • Led a cross-functional team of 2 in delivering Jira, achieving completion 21% ahead of schedule and within budget.
  • Negotiated contracts with vendors that resulted in a 72% savings on material costs over the span of 2019.
  • Tracked and managed deliverables using SAP, improving decision-making speed by 69% during critical project phases.
  • Monitored overall project expenses and supported finance teams in maintaining a balanced budget, which led to ending the fiscal year 13 under budget.

Affiliations

  • Lean Construction Institute (LCI)
  • Association of Information Technology Professionals
  • Lions Club
  • Society of Human Resource Management
  • International Association for Contract and Commercial Management (IACCM)
  • American Planning Association (APA)
  • Construction Management Association of America (CMAA)
  • American Marketing Association
  • Project Management Institute
  • Institute for Supply Management (ISM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Time Management for Project Professionals Certification - method
  • Certified Information Security Manager (CISM) – ISACA
  • Construction Project Manager (CPM) Certification - Harbor & Co.
  • CompTIA Security+
  • Certified Project Manager (IAPM) - International Association of Project Managers
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Salesforce

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