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Skills

  • Cultural sensitivity in diverse work environments
  • Food safety protocols
  • Employee retention strategies
  • Supervision
  • Budgeting
  • Organization
  • Customer complaint resolution
  • Team management
  • Budgets
  • Local Ingredient Sourcing

Work Experiences

  • Awarded Employee of the Year for implementing a customer satisfaction initiative that increased positive feedback by 34% in 2020.
  • Bought food and built strong relationships with vendors.
  • Collaborated with the HR team.
  • Achieved a 70% increase in revenue over 2022.
  • Boosted repeat business by 38%.
  • Developed a culturally diverse menu.
  • Collaborated with the HR team to develop a recruitment strategy that reduced the average time to fill open positions by 10 days.
  • Limited portion sizes and used garnishes to keep food costs down.
  • Aligned menu with dietary trends.
  • Conducted food safety audits and implemented corrective action plans that consistently upheld an 'A' rating from the initiative.

Summaries

  • Exceptional budget management resulted in a savings of 10% in three years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved sustainable cost reductions of 34%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Workflow optimization and data analysis, a well-rounded leader with a talent for supervising employees.
  • Achieved a 29% decrease in customer complaints.
  • Using basic Japanese skills, build relationships with patrons and employees.
  • Efficient Dining Facility Manager with over 4 years of experience in method and procedure service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Award-winning allergen safety protocols.

Accomplishments

  • Built a cross-functional team to minimize overtime expenses, reducing annual labor costs by 59%.
  • Implemented an inventory control system, reducing food spoilage and shrinkage by 24% in the first three years.
  • Implemented a real-time feedback system for customers, improving dining satisfaction rates by 81% within the first quarter.
  • Successfully managed a multi-million dollar budget, coming in 83% under expected operating costs for 2016.
  • Changed vendor strategy to save 32% on raw ingredient costs while maintaining meal quality standards.
  • Documented and resolved metric which led to initiative.
  • Devised and launched a training program for all new hires, improving employee retention by 66% within 8 months.
  • Streamlined inventory management processes, reducing food waste by 47% and cutting costs by $2 annually.
  • Ensured compliance with all state and federal food handling regulations, achieving process for 2022.
  • Monitored compliance with local health codes, passing consecutive health inspections with a 46% compliance rate.

Affiliations

  • Certified Food Safety Manager through initiative
  • Society for Hospitality and Foodservice Management (SHFM)
  • Certified Trainer in Mobile and Digital Food Ordering Systems
  • Alcohol Beverage Control Certification (ABC) in 2021
  • Council of Hotel and Restaurant Trainers (CHART)
  • Health Care and Senior Living Foodservice Operators Association
  • Diploma Program in Food Service Management from Ironclad Systems
  • Certified Trainer in Cross-Department Collaboration Tools
  • Hospitality Financial and Technology Professionals (HFTP)
  • Certified Professional in Food Sales and Marketing (CPFM)

Certifications

  • ServSafe Food Manager Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • National Registry of Food Safety Professionals Certification (NRFSP)
  • CompTIA Network+
  • Food Handlers Certification
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Online Food Waste Management Certification
  • Restaurant Facility Management Professional Certification (RFMP)

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