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Skills

  • Customer proposals
  • Server Management
  • Switches and routers
  • Computer updates
  • Cross-functional team collaboration
  • Data entry
  • Customer service expert
  • Hardware and software installation
  • SonicWall
  • Customer service

Work Experiences

  • Made a change.
  • Created an application framework that became the backbone of a highly successful thin-client web application strategy.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Used the pipe and filter model to find bottlenecks and measure system resource usage and process behavior.
  • Raised the stakes.
  • Was chosen to be the primary point of contact for the corporate office, answering questions and resolving issues for customers and vendors.
  • Worked with a web developer to complete a proof-of-concept thin-client web framework for enterprise intelligence applications under a tight deadline.
  • Implemented and monitored user interface, page design, and graphics development standards.
  • Categorized

Summaries

  • Method Research Associate with a passion for adding to the Computers Software knowledge base.
  • Subject matter expert on HubSpot with exceptional skills and knowledge in project management.
  • As a QA tester for a prestigious company, I'm looking for a fun and challenging job.
  • Goals include leading a strong team of developers and assisting in the maximization of profits for a successful company.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Looking for a position where I can interact with vendors while also providing support to corporate users.
  • Committed to providing excellent customer service and long-lasting repairs.
  • Computer systems analyst with a broad range of experience in banking, healthcare, insurance, and government.
  • Astute software project manager dedicated to providing outstanding customer service.
  • Focused and determined, with the ability to mentor and lead talented teams.

Accomplishments

  • Disaster Recovery Planning: : standard initiative Technical Support:: program initiative
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Authored incident reports detailing desktop-related issues, streamlining the troubleshooting process and enhancing problem identification accuracy.
  • Standardized desktop configurations across Austin, reducing system performance variability, leading to an uptime increase of 34%.
  • Collaborated with team of 11 in the development of system.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • System Design: Conceptualized and designed category that resulted in method.
  • Program Requirements: Wrote program requirements which succeeded in program.
  • Managed peripheral device installations, reducing incident response time by 4 hours across Boston and ensuring hardware readiness.
  • Standard Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.

Affiliations

  • American Marketing Association
  • Systems Management Forum (SMF)
  • Rotary International
  • Global Information Assurance Certification (GIAC) Holders Group
  • Wireshark User Group
  • International Association of Administrative Professionals
  • Desktop and End-User Computing Professional Group
  • IEEE Computer Society Membership
  • Professional Association for SQL Server (PASS)
  • Association of Software Professionals (ASP)

Certifications

  • Project Management Professional certification
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Software Asset Manager (CSAM)
  • Certified Master Trainer
  • Red Hat Certified Engineer (RHCE)
  • Certified Endpoint Management Specialist
  • VMware
  • Association for Project Management (APM)

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