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Skills

  • Managerial mentorship
  • Customer service excellence
  • Retail operations management
  • Business operations
  • Cross-functional team collaboration
  • First Aid/CPR
  • Strategic selling
  • Advanced Excel and data modeling
  • Employee retention programs
  • Loss Prevention Strategy

Work Experiences

  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Achieved Innovation Award recognition by consistently being a top-performing manager, exceeding store goals for Microsoft Excel sales in 2021.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Increased market share and earned #15 ranking by leapfrogging competitors.
  • Created a task schedule for Retail Business Managers based on their individual strengths and knowledge of strategic planning.
  • Achieved revenue growth for 17 consecutive years.
  • Devised and coordinated procedure and process strategic plans, resulting in a $13 increase in sales revenue within several months.

Summaries

  • Boosted digital sales by 19%.
  • Retail Business Manager is a multi-talented Retail Business Manager who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Adobe Creative Suite is something I'm familiar with.
  • Analyzed sales data.
  • Retail Business Manager with 16 years of experience supervising employees in category environments.
  • Accomplished in reshaping store layouts to improve the shopping experience, leading to a 51% increase in customer satisfaction within three years.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Orchestrated lobby redesign that optimized flow for customer engagement, increasing dwell time by 82% and impulse purchases by 56%.
  • Developed real-time analytics-driven marketing strategies, driving personalized offers which contributed to 30% increase in conversion rate.
  • Created visual merchandising strategies for Workday that boosted foot traffic by 66% and improved sales volume by 76% during peak season.
  • Implemented a proactive customer return follow-up process, leading to a 55% reduction in returns and 39% improvement in customer satisfaction.
  • Resolved product issue through consumer testing.
  • Led employee engagement initiatives, resulting in 51% improvement in team–member satisfaction and retention rate over a three years period.
  • Introduced efficient inventory management systems (IMS) to optimize stock levels, reducing shrinkage by 53% and ensuring timely re-orders.
  • Unified cross-functional teams to streamline store renovation, cutting project time by 15 weeks without exceeding budget constraints.
  • Coordinated with suppliers to develop just-in-time inventory systems, leading to better in-stock rates and a 12-day reduction in lead times.
  • Expanded new customer acquisition by organizing framework, attracting 5 new customers and generating $31,000 in additional sales.

Affiliations

  • National Association of Social Workers
  • Certified Business Leadership Training Program
  • Rotary International
  • American Marketing Association (AMA)
  • Retail Institute of Global Distribution (RIGD)
  • Certified Retail Store Manager Program by process
  • International Association of Administrative Professionals
  • Jaycees
  • Retail Sales and Service Training Association (RSSTA)
  • Society for Human Resource Management (SHRM)

Certifications

  • Professional in Business Development (PBD) category
  • Certified Business Analysis Professional (CBAP)
  • Supply Chain Risk Management Certification - Ironclad Systems
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Workforce Planning and Analytics Certification Ironclad Systems
  • Certified Customer Experience Professional (CCXP) framework
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician

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