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Skills

  • Nurse Call Systems
  • Creating Patient Surveys for Quality Improvement
  • Medical Coding and Billing Processes (e.g., ICD-10, CPT)
  • Patient Record Accuracy and Confidentiality
  • Nurse scheduling
  • Appointment Reminders and Patient Outreach
  • Phone System Expertise (including multi-line systems)
  • Surgical Supply Inventory Control
  • Knowledge of Medical Lab and Diagnostic Processes
  • Technician support

Work Experiences

  • Assisted in creating an expanded visitor tracking protocol during program, improving hospital security and compliance with Washington mandates.
  • Contributed to a 68% decrease in missed appointments.
  • Compiled medical billing statements for $12 monthly.
  • Kept meticulous records of office inventories and ordered additional supplies for $11.
  • Assisted in coordinating emergency room admissions.
  • Assisted in creating a visitor tracking protocol.
  • Coordinated with external vendors to ensure medical equipment repairs were completed within 8 days, minimizing room downtime.
  • Achieved a 33% improvement in data entry accuracy.
  • Contributed to a 16% increase in medication availability.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Nurse Technician Secretary is a multi-talented Nurse Technician Secretary who is consistently rewarded for planning and operational improvements.
  • Well-versed in efficiently and effectively managing nursing station calls, appointments, and paperwork.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Strengths in risk assessment and process improvement backed up by Miscellaneous training.
  • Quick to pick up new information and proactive, with a track record of going above and beyond to ensure excellent patient care.
  • Frequently praised for being proactive and patient-centered.
  • With a strong work ethic and knowledge of patient records management, I am eager to add value to the Brightline team.
  • Accurately prepared standard documentation.

Accomplishments

  • Collaborated with team of 8 in the development of method.
  • Prepared daily logs of medical equipment repairs, reducing average wait time for equipment completion from 10 days to 15 days
  • Served as the point-of-contact for patient and family member inquiries, resulting in improved satisfaction ratings by 73%
  • Trained 9 new secretary staff members on effective patient scheduling and healthcare documentation, resulting in a 69% increase in onboarding efficiency
  • Reduced patient intake processing time by 23% through the implementation of a digital documentation process
  • Assisted the clinical team in managing high-stress patient situations through conflict resolution techniques, improving overall patient safety ratings
  • Led coordination efforts between nursing staff, clerical team, and surgeons to ensure pre-operative documentation was completed with 38% accuracy
  • Assisted doctors with discharge paperwork completion and clarification, reducing patient confusion rates by 49%
  • Implemented a new appointment scheduling system that increased patient appointment accuracy by 44% and reduced no-shows
  • Improved discharge process communication by creating detailed post-care instruction packets, reducing patient follow-up calls by 29%

Affiliations

  • Project Management Institute
  • National Association of Health Unit Coordinators (NAHUC)
  • Member of the Association for Healthcare Administrative Professionals (AHCAP)
  • Certified Patient Care Technician/Assistant (CPCT/A) Certification
  • Jaycees
  • National Health Career Association (NHA)
  • Bachelor's in Healthcare Administration
  • Cerner Certified Network Partner for Healthcare Technology
  • Member of the National Association for Healthcare Quality (NAHQ)
  • American Medical Informatics Association

Certifications

  • Certified Patient Care Technician/Assistant (CPCT/A) - process, 2020
  • Certified Care Coordinator (CCC) - Commission for Case Manager Certification
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Medical Administrative Assistant (CMAA) - initiative
  • Certified Healthcare Technology Specialist (CHTS) - American Health Information Management Association (AHIMA)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Rehabilitation Nursing Assistant (CRNA) – Rehabilitation Nursing Certification Board

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