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Skills

  • Credit and collections
  • Microsoft Office
  • Pharmaceutical sales and services
  • Drug Formulation and Compounding
  • Drug utilization review
  • Manual and automated medication dispensing
  • Product ordering
  • Laboratory Operations
  • Pharmacy and customer records management
  • Drug delivery mechanisms

Work Experiences

  • Collaborated with a cross-functional team to maintain the accuracy of a $4 pharmacological inventory, avoiding stock depletions in HubSpot.
  • Prepared prescription packaging and labels, double-checking dosage, side effects, interactions, and refill instructions.
  • Achieved a Top Performer for outstanding customer service after helping resolve complex prescription issues for 15 patients.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision.
  • Achieved a President's Club for outstanding customer service.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Assisted in administering vaccinations during the procedure, expediting service to over 7 patients per day.
  • Achieved a 48% improvement in efficiency.
  • Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors.

Summaries

  • Metric are well-understood.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Successful in filling prescription orders quickly and accurately, as well as building relationships with customers for long-term business growth and customer retention.
  • To increase customer satisfaction, competently execute both clinical and retail functions.
  • Medical terminology, pharmaceutical storage, and inventory management are all skills that must be mastered.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Pharmacist Technician with outstanding client relations, pharmaceutical knowledge, and Tableau abilities.
  • Knowledgable in a variety of design and testing methodologies.
  • Procedures for processing and filling prescriptions are familiar.
  • Among his accomplishments is the creation of a procedure app for use in the program industry.

Accomplishments

  • Reduced out-of-stock prescription issues by 73% through the implementation of a product forecasting model.
  • Consistently ensured compliance with DEA and other controlled substance regulations, passing 13 audits without discrepancies.
  • Supported the successful approval of prescriptions for over 12 patients through strategic prior authorization assistance, saving patients more than $4 in medication costs.
  • Formulated an efficient workflow that decreased patient wait times by 71% and increased prescription output by 18 daily.
  • Provided superior customer service at point of sale for over 11 customers per day while maintaining a 70% satisfaction rating.
  • Achieved pharmacy certification in OSHA, contributing to enhanced compliance and service quality.
  • Spearheaded an automated pharmacy system upgrade, leading to a 18% increase in processing capacity and a 18% reduction in operational delay.
  • Collaborated with team of 7 in the development of program.
  • Played a pivotal role in the transition of pharmacy to new management software, training 15 technicians and reducing system downtime by 49%.
  • Mastered pharmacy inventory management tools to streamline product restocking and reduce wasted or expired drugs by 40%.

Affiliations

  • American Marketing Association
  • Institute for Safe Medication Practices (ISMP) Affiliate
  • American Association of Pharmacy Technicians (AAPT)
  • Certified in Sterile Product Preparation 2021
  • Association of Information Technology Professionals
  • Collaborative Pharmacy Practice Agreement Trainings
  • Freemason
  • Project Management Institute
  • Immunization Certification in Pharmacy Services
  • Society of Human Resource Management

Certifications

  • Certified Medication Access Certification - 2015, SAP Credentialing
  • Salesforce
  • Certified Compounded Sterile Preparation Technician (CSPT), 2015 – Pharmacy Technician Certification Board (PTCB)
  • Pharmacy-based Immunization Delivery (APhA) - 2021, American Pharmacists Association (APhA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Medication Reconciliation Technician (CMRT) - 2024, National Pharmacy Technician Association (NPTA)
  • Pharmacy Supply Chain Management Certification, 2018 – Professional Association
  • Certified Health Information Technician (CHIT) - 2018, American Health Information Management Association (AHIMA)
  • HIPAA for Pharmacy Technicians Certification - 2020, Healthcare Compliance Association
  • CompTIA A+ Technician

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