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Skills

  • Upselling techniques
  • Team management
  • Sales forecasting and inventory reordering
  • Performance Tracking and Reporting
  • Communications
  • Process improvement
  • MS Office
  • Customer service
  • Team building
  • Sales data analysis and interpretation

Work Experiences

  • Achieved 74% more repeat business.
  • Achieved 15 units sold in a week.
  • Achieved sales growth in process.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Added an additional $18 in annual revenue.
  • Achieved OSHA to increase knowledge of orthotic inserts, advising customers with posture or foot pain on proper support solutions.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 59% advantage in local market share.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Chose, recommended, and assisted customers in obtaining or locating merchandise based on their wants and needs.

Summaries

  • A professional with expertise in customer needs assessments, ensuring a tailored shopping experience for customers seeking both comfort and style in footwear.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Achieved sales targets consistently.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adjusted product displays.
  • Assisted customers in making informed decisions.
  • Boosted high-ticket item sales by 17 units.

Accomplishments

  • Increased special-order footwear sales by $12 through excellent customer consultations and individualized care.
  • Updated sales floor based on trending styles and seasonal demands, resulting in a 62% increase in targeted shoe sales.
  • Resolved product issue through consumer testing.
  • Played an integral role in hitting peak season targets, exceeding monthly sales goals by 31%.
  • Created seasonal shoe displays that boosted foot traffic in the store by 46%, leading to increased engagement from walk-in customers.
  • Documented and resolved process which led to category.
  • Collaborated with marketing to co-create in-store promotions that boosted foot traffic and led to a 40% growth in daily sales volume.
  • Built a loyal customer base by providing personalized recommendations which contributed to a 52% improvement in repeat business.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Consulted with cross-department teams to launch promotional events, increasing joint department sales by 20%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Business Marketing Association (BMA)
  • Retail Merchandising Executives (RME)
  • Association for Retail Leadership and Development (ARLD)
  • Society for Human Resource Management in Retail (SHRMR)
  • National Retail Federation (NRF)
  • Omnichannel Retail Professionals (ORP)
  • Rotary International
  • American Apparel and Footwear Association (AAFA)

Certifications

  • Project Management Professional (PMP)
  • Professional Footwear Expert Training Program - Lakeside Partners 2022
  • Certified Public Accountant (CPA)
  • Footwear Design & Technology Basics Certification - program
  • Certified Sales Performance Analyst - method
  • Certified Public Accountant
  • CompTIA Security+
  • Point of Sale (POS) System Certification - category
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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