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Skills

  • Client relationship building
  • Sales pipeline management
  • Receipt and refund issuance
  • Rental Market
  • Cash Handling
  • Customer service excellence
  • Relationship development
  • Contract Closure and Deal Negotiation
  • Reservations
  • Order taking

Work Experiences

  • Conducted competitive market analysis.
  • Drafted quotes, confirmed orders, and managed transfers to efficiently handle rental needs.
  • Was responsible for resolving customer disputes in order to maintain positive relationships and grow the customer base.
  • Advised clients on the most cost-effective rental solutions based on their needs, leading to a consistent satisfaction rating of 73% across 16 surveys.
  • Achieved favorable contract terms.
  • Achieved a 65% increase in rental reservations.
  • Collected feedback from 8 surveys.
  • Advised clients on cost-effective rental solutions.
  • Rental asset processes, including cleanliness standards, were implemented by me.
  • Boosted revenue by $9 in 2017 through upselling premium rental packages and services to better meet client needs.

Summaries

  • Exceptional at taking orders, cleaning work areas, and bagging merchandise.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.
  • Accomplished Rental Sales Representative with extensive experience boosting customer engagement by implementing engagement-driven follow-up strategies.
  • Personable and communicative, speaking French and Portuguese fluently.
  • Adept negotiation strategist, securing rentals at competitive rates while maintaining a $17 yearly savings for corporate accounts.
  • Achieved a 80% reduction in customer churn by introducing personalized follow-ups and exclusive loyalty offer campaigns.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Through excellent customer service and networking skills, I was able to attract new customers and retain existing ones.
  • Well-versed in cash handling and providing excellent customer service.
  • Adaptable Rental Sales Representative known for agility in handling fluctuating seasonal demands, successfully filling 6 rental vacancies in one year.

Accomplishments

  • Negotiated cost-effective rental pricing with key corporate clients, saving them $12, while advancing long-term partnerships in 2022.
  • Collaborated with a cross-functional team to enhance rental return processes, reducing processing time by 68% and improving overall customer satisfaction.
  • Spearheaded the adoption of new rental management software, increasing operational efficiency by 57% and reducing manual labor time.
  • Consistently converted 22% of walk-in customer inquiries into rental agreements, resulting in a significant boost in footfall conversions within 18 months.
  • Served as the primary point of contact for VIP clients, securing long-term contracts that contributed $9 in recurring revenue.
  • Our team's efforts led to a President's Club in 2016 after reaching an unprecedented company-wide sales target of $17.
  • Developed advanced negotiation techniques that consistently resulted in higher client retention rates, growing overall revenue by $17 yearly.
  • Implemented service improvements that reduced average rental check-in/check-out time by 56%.
  • Successfully managed a portfolio of 10 high-value corporate accounts, achieving a 19% improvement in client retention over 2022.
  • Resolved product issue through consumer testing.

Affiliations

  • National Vehicle Leasing Association (NVLA)
  • Toastmasters
  • American Marketing Association (AMA) Membership
  • Society of Women Engineers
  • Certified Rental Sales Professional (CRSP) Designation
  • Certificate in Fleet Management Technologies, Meridian, 2019
  • Automotive Fleet Leasing Webinar Speaker/Panelist, 2018
  • Freemason
  • Society of Fleet Supervisors (SFS)
  • Society of Customer Relations Executives

Certifications

  • Digital Fleet Management Certificate – system
  • Customer Success Manager (CSM) Licensed – method
  • Certified Business Analysis Professional (CBAP)
  • Certified Rental Professional (CRP) – initiative
  • Certified Business Development Executive (CBDE) – program
  • CompTIA Security+
  • Strategic Selling with Perspective Certification - Miller Heiman Group
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)

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