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Skills

  • Process improvement
  • Customer service skills training
  • Communications
  • Continuous feedback loop creation
  • Interdepartmental collaboration improvement
  • Cross-functional team training
  • Regulatory compliance
  • Budgets
  • Team management
  • Public speaking

Work Experiences

  • Collaborated with HR to implement leadership development programs, resulting in 64% of participants promoted by 2020.
  • Assisted Vantage in transitioning to a fully remote training model.
  • Achieved compliance within several months.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that framework was achieved.
  • Certified over 12 trainers.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Certified over 14 trainers across Austin, expanding knowledge base and contributing to a 82% boost in departmental performance.
  • Aligned training with company objectives.
  • Assisted Beacon Labs in transitioning to a fully remote training model, which resulted in a 79% increase in participation.

Summaries

  • Achieved 23% higher efficiency across several departments.
  • Certified Designated Trainer with 18 years of experience in vendor management.
  • An outgoing personality with a hands-on, creative approach.
  • Adaptable trainer with compliance training experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adept at managing compliance training, maintaining a 16% audit success rate within Miscellaneous through rigorous curriculum design.
  • Broadened the company’s knowledge base.
  • Achieved measurable success.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.

Accomplishments

  • Developed and enhanced continuous learning programs, which bolstered employee engagement and increased job satisfaction ratings by 82% annually.
  • Documented and resolved procedure which led to method.
  • Managed and coached a peer training program that reduced dependency on external training resources, saving 13 annually.
  • Revised a training program for initiative that directly led to a reduction in errors by 15% and improvement in compliance rates.
  • Automated training process workflows to allow for a more efficient use of time reducing training duration by 28% and improving participant output.
  • Delivered training programs aligned with organizational growth targets, supporting Cedar Works's expansion into new markets and boosting key performance metrics by 35%.
  • Certified 6 trainers in Salesforce, increasing departmental efficiency and expertise across Boston and enhancing employee satisfaction by 27%.
  • Redesigned curriculum for equipment operator training, cutting required training time by 4 hours and decreasing equipment downtime by 52%
  • Collaborated with department managers to assess team skill gaps, leading to customized training interventions and improving team productivity by 82%.
  • Developed training simulations that improved hands-on application of skills by 52% resulting in an increase in operational efficiency.

Affiliations

  • Corporate Trainers and Facilitators Group
  • American Society for Training & Development (ASTD)
  • National Association of Social Workers
  • International Society for Performance Improvement (ISPI)
  • Rotary International
  • Global Network of Learning Professionals
  • Certified Professional Trainer (CPT) from The Institute for Performance and Learning
  • Society for Human Resource Management (SHRM)
  • Association for Supply Chain Management (APICS)
  • Association of Talent Acquisition Professionals (ATAP)

Certifications

  • Certified Instructor Certification – Jira
  • Certified Professional in Talent Development (CPTD)
  • Remote Employee Training and Development Certification - Tableau
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Employee Training and Development (ETD) Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Professional in Training Management (CPTM)

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