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Skills

  • Inventory restocking
  • Sales expertise
  • Table setting
  • Budgets
  • Team Leadership
  • Performance improvement
  • Table clearing
  • Business operations
  • Customer-focused
  • Spanish fluency

Work Experiences

  • Kept track of everything.
  • Had planned ahead.
  • Consistently received a 100% satisfaction rating from my customers.
  • Won
  • In charge of 10 employees per shift.
  • Was responsible for handling products and equipment in accordance with safety and sanitation regulations.
  • Transported QuickBooks to 18 months customer locations.
  • Created attractive holiday and seasonal displays for the merchandising program.
  • Prepared specialty meats, salads, and cheeses by slicing, serving, and packaging them.
  • Managed

Summaries

  • Seasoned
  • Service-driven
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Ambitious
  • Deadline-driven
  • Small tables and large parties are both easily accommodated.
  • In FOH and BOH operations, a competent and capable team member.
  • Customer-focused foodservice professional with data analysis and team leadership catering experience.
  • Motivated restaurant professional with a strong background in team leadership and operations, as well as expertise in mixology, beer, liquor, and wine.
  • Bus Person is looking for an exciting opportunity with a high-quality grocery store in the heart of a thriving community.

Accomplishments

  • Organized and restocked the bussing station, ensuring that the floor staff had immediate access to supplies, reducing wait times for customer service.
  • Supported banquet events by ensuring rapid and thorough cleanups between courses, contributing to successful execution of high-profile gatherings.
  • Won “procedure” Award for method.
  • Consistently received a 100% rate of customer satisfaction.
  • Collaborated with team of 15 in the development of system.
  • Identified and resolved bottlenecks in table turnover processes, increasing restaurant seating capacity on weekends by 5 additional tables.
  • Partnered with servers to meet guest demands efficiently, leading to a 51% reduction in wait time for table resets during peak hours.
  • Trained new team members on cleanliness and customer service best practices, leading to a 18% improvement in team efficiency.
  • Ensured cleanliness of dining areas according to Six Sigma standards, directly contributing to the restaurant's receipt of a standard award.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Affiliations

  • Foodservice Industry Leadership Network
  • Society for Hospitality and Foodservice Management (SHFM)
  • International Council of Nurses
  • Certified Responsible Alcohol Retailer (CRAR) Program
  • Freemason
  • National Association of Social Workers
  • United States Bartenders’ Guild (USBG)
  • National Restaurant Association
  • Restaurant Opportunities Centers United (ROC United)
  • National Alliance for Food Safety and Quality

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Association for Project Management (APM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Food Manager (CPFM)
  • ServSafe
  • Food Allergy Awareness Certification
  • Dining Room Operations Certification
  • Project Management Professional (PMP)
  • Certified Banquet Server (Vantage)
  • Google Certified Professional Cloud Architect

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