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Skills

  • Third-party collaboration
  • Collections Process Auditing
  • Proficiency in Collections Management Software (Asana)
  • Dunning Letter Campaigns
  • Compliance with Fair Debt Collection Practices Act (FDCPA)
  • Payment plan structuring
  • Recovery Rate Improvement
  • Problem-solving under pressure
  • Account reconciliation
  • Customer satisfaction and retention

Work Experiences

  • Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
  • Advised customers on credit standing.
  • Achieved monthly collections targets.
  • Addressed complex financial situations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Oversaw the delivery of program project by framework team, which resulted in process.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Analyzed debtor financial statements to recommend realistic repayment schedules, resulting in 18% adherence rate.
  • Achieved a reduction of 81%.

Summaries

  • Consistently maintained a 15% customer satisfaction rate.
  • Achieved 77% delinquency rate reduction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.
  • Consistently met or exceeded departmental performance goals.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Third Party Collector who led the rollout of HubSpot to expedite collections and improve client communication systems, resulting in a 50% increase in payment recovery speed.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Offering customers payment plans and alternative debt restructuring options, they are well-versed in reducing loss and write-offs.
  • Achieved 76% reduction in overdue accounts.

Accomplishments

  • Earned recognition as top performer for 3 consecutive months by surpassing departmental recovery goals by 36%.
  • Proactively contacted clients with early warning signs of delinquency, reducing default accounts by 59%.
  • Implemented streamlined inbound/outbound call processes, increasing collections efficiency by 31% within several months.
  • Achieved highest collections team ranking for 2016, successfully exceeding recovery quota by 23%.
  • Worked closely with third-party vendors to track progress, achieving 70% more recoveries compared to the previous fiscal quarter.
  • Recovered 79% of outstanding balances on accounts over 90 days overdue within 6 months.
  • Partnered with program to improve the accuracy of client communications, resulting in a 46% reduction in payment disputes.
  • Identified and implemented process improvements to reduce recovery times on delinquent accounts by 17 days on average.
  • Designed personalized collections strategies for high-risk accounts which increased recoveries by 64% over one year.
  • Documented and resolved process which led to framework.

Affiliations

  • Professional Debt Collectors Society (OSHA)
  • International Council of Nurses
  • Association of Business Process Management Professionals International (Six Sigma)
  • Project Management Institute
  • National Association of Legal Debt Collectors
  • National Debt Management Association (NDMA)
  • Debt Buyers International Forum (Chicago)
  • Society of Women Engineers
  • Federation of Recovery and Credit Advisors (2024 Established)
  • Institute of Credit Management (ICM)

Certifications

  • Ethical Debt Collection Practices Certification - Meridian
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Dispute Resolution Specialist (CDRS) - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Contact Center Manager (CCCM) - Lakeside Partners
  • Skip Tracing Certification - Summit Group
  • Credit Risk Management Certification - Lakeside Partners
  • Certified Collections Compliance Auditor (CCCA) - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Asset Recovery Specialist (CARS) - Ironclad Systems

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