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Skills

  • Applicant engagement
  • Business operations
  • Emerging coverage
  • Program knowledge
  • Project organization
  • Application Review
  • Appointment scheduling
  • Resource information
  • Relationship building
  • Data analysis

Work Experiences

  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Presented account proposals in a timely and professional manner.
  • Promoted Meridian services and actively recruited new customers by attending state, national, and community events.
  • Made a proposal
  • Created, implemented, and monitored the agency's new underwriting guidelines.
  • Used social media platforms such as standard and framework to promote and market services.
  • Invented
  • Applications, payments, corrections, endorsements, and cancellations were all handled by me.
  • Effectively communicated with potential customers over the phone, email, and in person.
  • Thoroughly understood and explained the services offered to customers and potential customers.

Summaries

  • Meticulous Enrollment Specialist with extensive Insurance experience.
  • Responsible, communicative, and committed to processing enrollment applications accurately and efficiently.
  • Within Insurance, senior Enrollment Specialist and outstanding performer in vendor management and strategic planning.
  • Pragmatic
  • Seasoned
  • Well-versed in the creation of insurance policies and terms in order to manage risk and minimize loss.
  • Enrollment Specialist is a multi-talented Enrollment Specialist who is consistently rewarded for planning and operational improvements.
  • Data entry, dealing with irate customers, and actively promoting companies are all specialties.
  • Proactive
  • Articulate

Accomplishments

  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $4 to $9 million.
  • Led a recruitment strategy using digital marketing campaigns that increased qualified applicant leads by 31% % over several months.
  • Managed enrollment pipeline in standard, resulting in a 17 % increase in new student registrations.
  • Achieved a 10 % increase in student retention by effectively guiding applicants through financial aid qualification and enrollment steps.
  • Earned designations as metric.
  • Produced engaging and accessible enrollment guides, reducing student inquiries related to the application process by 74% %.
  • Utilized data analysis tools to assess metrics and improve enrollment processing speed, decreasing application review times by 54% %.
  • Documented and resolved standard which led to category.
  • Supported data-integrity checks for enrolled student records, ensuring compliance with education regulatory standards.
  • Collaborated with financial aid and admissions teams to identify process improvements, reducing enrollment eligibility errors by 34% %.

Affiliations

  • Enrollment Management Association (EMA)
  • Project Management Institute
  • Higher Education Customer Service Professionals Network
  • Professional Association of College Enrollment Specialists
  • American Marketing Association
  • Member of a Cross-Functional Enrollment Collaboration Council 2021
  • Enrollment and Admissions Innovations Task Force (2024, Raleigh)
  • Student Services Professionals Network
  • Association for Continuing Higher Education (ACHE)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Enrollment Specialist (CES)
  • Certified Digital Marketing Professional (CDMP) – Student Recruitment Focus
  • Google Analytics Individual Qualification (GAIQ) – Trend Analysis Focus
  • Certified Professional in Data Analytics and Reporting (CP-DAR) – Enrollment Data Systems
  • Accredited College Admissions Specialist (ACAS) – Professional Development Program
  • Certified Public Accountant
  • HubSpot Inbound Marketing Certification – Enrollment Marketing Alignment
  • Process license
  • Salesforce
  • Certified Marketing Professional for Higher Education (CMP-HE) – Conversion Rate Optimization

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