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Skills

  • Staff training
  • Process improvement
  • B2B SaaS sales experience
  • Service agreements
  • Order processing
  • Customer service
  • Data-driven decision making
  • Team building
  • Customer acquisition strategies
  • Strategic planning

Work Experiences

  • Built strong ties with customer executives, winning strategic deals worth $3 and gaining access to additional key decision-makers.
  • Achieved an optimal installation experience.
  • Analyzed client revenue patterns.
  • Built strong client rapport.
  • Boosted transparency.
  • Built dashboards to track performance.
  • Built strong ties with customer executives.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Capitalized on upsell opportunities.
  • Achieved results in several months.

Summaries

  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Technical Account Executive with 15 years of successful workflow optimization and client relations experience.
  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Achieved over 58% retention.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Schedule flexibility and the ability to travel up to 5% of the time.
  • 13 years of experience in strategic account management.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Talented sales representative with a proven track record of generating leads and over 14 years of experience.

Accomplishments

  • Collaborated with team of 7 in the development of initiative.
  • Directed all aspects of customer success, achieving a 32% growth in NPS (Net Promoter Score) within targeted accounts.
  • Revamped business processes by introducing an agile methodology, leading to a 80% boost in internal and external stakeholder collaboration efficiency.
  • Led strategic product roadmap discussions, aligning solutions with client business needs and driving a 58% increase in contract renewals.
  • Successfully achieved 35% growth in market share across the West Coast by implementing targeted, data-driven client engagement strategies.
  • Facilitated client onboarding processes for 15 new enterprise clients, creating standardized practices that boosted satisfaction rates by 37%.
  • Conducted comprehensive business process evaluations for enterprise clients, recommending changes that led to 17 in operational cost savings.
  • Led large-scale discovery sessions, uncovering key insights that resulted in the design of solutions yielding $2 in new revenue.
  • Led enterprise-wide project implementation, which resulted in 29% increased usage of Microsoft Excel and improved customer adoption metrics.
  • Led strategic partnership with procedure, securing 3 in joint revenue growth and improving customer service KPIs by 61%.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Customer Engagement Alliance (CEA)
  • International Association of Business Communicators (IABC)
  • Freemason
  • American Marketing Association (AMA) - Account Management Chapter
  • National Account Managers Network (NAMN)
  • American Society of Safety Professionals
  • Society of Account Management Specialists (SAMS)
  • National Association of Sales Professionals (NASP)
  • Customer Success Leadership Network (CSLN)

Certifications

  • Professional Scrum Master I (PSM I)
  • SHRM Certified Professional (SHRM-CP)
  • Customer-Centric Selling (CCS) Certification
  • ITIL 4 Foundation Certification
  • Certified Product Manager (CPM) - Northwind
  • Certified Technology Business Management Executive (CTBME)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Negotiation Mastery Online Certificate – initiative
  • Certified Business Analysis Professional (CBAP)
  • Advanced Customer Success Manager (ACSM) – SuccessHacker

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