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Skills

  • Customer service
  • Emergency response coordination
  • Laboratory sample collection and processing
  • Implementing operational improvements
  • Emergency and preventive care
  • Appointment and scheduling coordination
  • Assisting in veterinary diagnostics
  • Conduct necropsies
  • Lab operations
  • Developing training programs for support teams

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Assisted veterinarians in administering vaccines, resulting in a 83% increase in client satisfaction over one year.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with veterinary technologists and assistants to maintain accurate patient records, reducing record inconsistency by 84%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Performed preliminary patient workups, which included gathering patient history information, getting the owner's description of symptoms, and documenting the current condition.
  • Assisted veterinarians in administering vaccines.
  • Assisted with X-rays.
  • Achieved results over several months.

Summaries

  • Collaborative team player who enhances workflow by coordinating with labs to expedite diagnostic results, reducing patient wait times by an average of 18 days.
  • Achieved average savings of $8 per month on medical supplies.
  • Animal advocate and efficient assistant.
  • Achieved a 20% first-attempt success rate.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Administered medications.
  • Assisted in performing 3 surgeries daily.
  • Adept at handling multiple clients and appointments.
  • Reliable Veterinary Clinic Assistant with a reputation for being able to handle difficult animals with relative ease and gentleness.
  • Recognized on a regular basis for outstanding performance and contributions to the Veterinary industry's success.

Accomplishments

  • Collaborated with the veterinary team to create and implement patient follow-up protocols, increasing patient health check compliance to 74%.
  • Tracked vaccination schedules for over 12 patients annually, ensuring timely follow-up and reducing lapsed vaccinations by 21%.
  • Assisted veterinarians in animal restraint during examinations, facilitating safer and more efficient exams for up to 17 patients daily.
  • Helped streamline the clinic’s electronic medical records system, making patient data more accessible and reducing retrieval time by 20%.
  • Proactively managed patient intake and discharge, ensuring a seamless experience for both clients and their pets, which led to a 84% increase in client satisfaction surveys.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Acted as primary point of contact for pet owners concerning follow-up care instructions, improving communication and adherence to veterinarian recommendations.
  • Managed inventory of medical supplies, ensuring availability for up to 16 surgical procedures each week, reducing delays and back orders.
  • Ensured quality control in the sterilization of surgical tools, managing an average of 15 sets per day, and minimizing the risk of infection.

Affiliations

  • Veterinary Technician Specialties Affiliation - standard
  • Jaycees
  • American College of Veterinary Behaviorists (ACVB) - process
  • Project Management Institute
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Society of Veterinary Behavior Technicians - system
  • International Veterinary Academy of Pain Management (IVAPM) - standard
  • Association of Veterinary Practice Management Consultants - program
  • World Small Animal Veterinary Association (WSAVA) - system

Certifications

  • Compassion Fatigue Awareness Certification – Northwind
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hospital Infection Control and Sterilization Practices in Veterinary Clinics
  • Pet First Aid and CPR Certification - Ironclad Systems
  • Project Management Professional (PMP)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • CompTIA Network+
  • Radiology Certification for Veterinary Technicians – standard

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