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Skills

  • Data analysis for delinquent payments
  • Team management
  • Relationship development
  • Community resources
  • Community outreach on public services
  • Regulatory compliance
  • Legal document preparation and filing
  • Courtroom representation support
  • Family services
  • Project organization

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed home welfare checks to comply with state and program guidelines.
  • Achieved a 32% faster onboarding process.
  • Assisted in the improvement of case management software, resulting in a 49% decrease in manual input time per case.
  • Connected 29% of eligible parents with child support services.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted proactive client outreach.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Balanced a caseload of 17 cases, regularly exceeding performance benchmarks for timely collections and disbursements.
  • Assisted in improving case management software.

Summaries

  • Achieved a 21% reduction in compliance errors among staff.
  • Within Miscellaneous, senior Child Support Enforcement Specialist and outstanding performer in workflow optimization and stakeholder engagement.
  • Achieved a 21% backlog clearance.
  • Adhered to state and federal guidelines.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Child Support Enforcement Specialist with 4 years of successful strategic planning and budget management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collected $6 in delinquent payments monthly.
  • Attained $7 recovery over several months.
  • Achieved a 38% reduction in new case processing delays.

Accomplishments

  • Partnered with child welfare agencies to streamline information sharing, resulting in a 17% reduction in case resolution times.
  • Formulated strategies for difficult-to-serve cases, improving parental compliance rates by 27% year-over-year.
  • Facilitated legal case preparation, contributing to 4 successful court rulings in favor of enforcing child support orders.
  • Assisted in recovering more than $70,000 in overdue child support payments via cross-departmental collaboration.
  • Collaborated with team of 14 in the development of procedure.
  • Collaborated with enforcement agencies to successfully close complex child support cases linked to international jurisdictions.
  • Achieved Lean in child support enforcement policies, enhancing the accuracy and efficiency of all case reviews.
  • Led outreach initiatives targeting underserved populations, connecting 18 families with available child support benefits.
  • Delivered in-depth reports for enforcement outcomes, increasing transparency and decision-making effectiveness for management.
  • Guided families through legal procedures, achieving 71% participation in voluntary child support programs.

Affiliations

  • United States Ombudsman Association (USOA)
  • Society of Human Resource Management
  • Institute of Family Studies (IFS)
  • American Coalition for Responsible Parenting (ACRP)
  • National Association of Parents with Children in Alternative Care
  • Lawyers for Children America (LFCA)
  • Freemason
  • Association for Humanistic Education and Development (AHEAD)
  • Rotary International
  • American Society of Safety Professionals

Certifications

  • Certified Case Manager (CCM)
  • Certificate in Child Support Enforcement through procedure
  • National Child Support Enforcement Association (NCSEA) Leadership Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Financial Services Auditor (CFSA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Enforcement Officer (CEO) - National Sheriffs' Association

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