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Skills

  • Data analysis for delinquent payments
  • Written and verbal communication
  • Communications
  • Legal document preparation and filing
  • Attention to detail
  • Child Support Case Management
  • Behavior mirroring
  • Community outreach on public services
  • File management
  • Deadline management

Work Experiences

  • Communicated with international partners.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Completed home welfare checks to comply with state and program guidelines.
  • Achieved a 32% faster onboarding process.
  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Connected 29% of eligible parents with child support services.
  • Communicated with international partners to enforce child support orders across borders, ensuring compliance with foreign jurisdictions.
  • Conducted independent financial investigations, leading to the discovery of $4 in hidden incomes from non-compliant parents.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Collected $18 over three years.

Summaries

  • Achieved a 85% success rate.
  • Achieved zero delays in case proceedings.
  • Within Miscellaneous, senior Child Support Enforcement Specialist and outstanding performer in workflow optimization and stakeholder engagement.
  • Collaborated with local and federal agencies.
  • Committed to upholding child support standards.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 27% reduction in processing times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Adept at leading cross-functional teams in child support enforcement, resulting in a 78% reduction in processing times and improved client satisfaction.
  • Committed to enforcing fair child support practices.

Accomplishments

  • Audited 10 cases for accuracy, identifying issues and improving enforcement actions by 17% through timely interventions.
  • Negotiated settlements in high-conflict cases, successfully reducing court involvement and securing voluntary agreements in 31% cases.
  • Achieved Lean in child support enforcement policies, enhancing the accuracy and efficiency of all case reviews.
  • Collaborated with multiple government jurisdictions to address interstate child support cases, resulting in 12 successful cross-border enforcements.
  • Engaged custodial and non-custodial parents in conflict resolution sessions, achieving settlements in 65% of disputed cases without court intervention.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Served as primary liaison between Child Support Services and Department of Treasury for wage garnishment processes, recovering over $96,000 annually.
  • Developed training materials on policy updates, leading to a 61% improvement in caseworker knowledge of new procedures.
  • Led team in redesigning case tracking systems, enhancing overall caseload management efficiency above 77% within 18 months.
  • Led outreach initiatives targeting underserved populations, connecting 18 families with available child support benefits.

Affiliations

  • United States Ombudsman Association (USOA)
  • American Association of Family and Consumer Sciences (AAFCS)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Family Law Section Membership - Local Bar Association
  • American Academy of Matrimonial Lawyers (AAML)
  • National Council of Juvenile and Family Court Judges (NCJFCJ)
  • International Association of Administrative Professionals
  • Jaycees
  • National Organization for Human Services (NOHS)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Certified Compliance and Ethics Professional (CCEP)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Public Sector HR Essentials Certification Program
  • Certified Court Executive (CCE)
  • Certified Child Support Specialist (CCSS)
  • Government Benefits Certification

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