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Skills

  • Receiving support
  • Retail store support
  • Training material development
  • Sales expertise
  • Risk management processes and analysis
  • POS systems expert
  • Key holder experience
  • Strong verbal communication
  • Public speaking
  • Data analysis

Work Experiences

  • Was thorough and professional in my responses to all customer inquiries.
  • Kept up to date on product and service changes.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Provided information about cross-functional collaboration and answered questions.
  • Kept the program and initiative areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Ensure that customers and internal departments are properly communicated with.
  • Educated employees on company procedures and services.
  • Used a POS system to itemize and total the purchases of 9 customers.

Summaries

  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Dedicated to meeting and exceeding standard objectives through effective communication and framework abilities.
  • Very knowledgeable about Salesforce, as well as initiative competitors and offerings.
  • Top-performing Customer Service Delivery Team Member with over 8 years of experience processing all customer interactions and transactions accurately and courteously.
  • With extensive knowledge of workflow optimization and proven multitasking abilities, I am well-versed in project and time management.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate system systems is one of my specialties.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Customer Service Delivery Team Member with 9 years of experience in dealing with customer requests and concerns.
  • Dedicated to achieving established targets and team goals and has a track record of success.

Accomplishments

  • Won
  • Collaborated with quality assurance on service trends, resulting in 7 new procedures aimed at reducing repeat issues by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Business Development: Initiated two key partnerships which resulted in framework revenue growth.
  • Represented
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Increased
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.

Affiliations

  • Toastmasters
  • American Medical Informatics Association
  • Community of Customer Support Leaders 2015
  • National Association of Social Workers
  • Certified Call Center Manager (CCCM) by procedure
  • Call Center Management Association (CCMA)
  • Association of Information Technology Professionals
  • Multilingual Customer Service Specialist (MCSS) by Summit Group
  • Customer Service Professionals Network (CSPN)
  • Lions Club

Certifications

  • CompTIA Security+
  • Advanced Conflict Resolution Certification from Summit Group
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Yellow Belt Certification in Service Improvement
  • Professional Certification in High-Pressure Stress Management from Meridian
  • Customer Feedback Analyst Certification from Microsoft Excel
  • CRM Software Certification in Asana from Summit Group
  • Professional Communication Skills Training from Beacon Labs
  • Certified Customer Service Specialist (CCSP) from Summit Group
  • First Aid/CPR Certified

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