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Skills

  • Customer service
  • Medical billing
  • Metric coding
  • HIPAA compliance
  • Project organization
  • Data entry
  • Venipuncture and phlebotomy
  • RFI Scanners
  • Operational improvement
  • Process improvement

Work Experiences

  • Answered phones, scheduled appointments, greeted patients, and ordered supplies as part of my front desk duties.
  • Adhered to infection control protocols.
  • Collected stool, urine, and blood samples with zero contamination errors in over 4 consecutive cases.
  • Administered injections, vaccines, and medications.
  • Conducted reminder calls.
  • Achieved zero contamination errors.
  • Assisted specialists in complex diagnostic procedures.
  • Contributed to a 24% reduction in patient infection rates.
  • Assisted in managing patient insurance claims.
  • Conducted routine tests such as urine dipsticks, vision, and hearing examinations.

Summaries

  • Looking to join a medical team that is committed to providing the highest level of patient care.
  • Power BI and ServiceNow experts with exceptional interpersonal skills.
  • Certified Medical Assistant Extern with process improvement and quality assurance abilities.
  • Excellent interpersonal and communication skills with patients, families, and other healthcare providers.
  • Committed to ensuring regulatory compliance and practice standards in order to achieve the highest level of patient satisfaction.
  • Achieved a 17% improvement in patient immunization compliance.
  • Proficient in promoting category by leveraging strategic planning and stakeholder engagement knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.

Accomplishments

  • Exemplified customer service excellence by greeting and assisting patients at the front desk, raising patient satisfaction scores by 47%.
  • Orchestrated a successful patient monitoring system, reducing patient follow-up delays by 55% and improving early health risk detection.
  • Improved handling efficiency of patient lab results, ensuring a 57% faster turnaround time for critical diagnoses.
  • Reduced appointment scheduling errors by 42% through the implementation and streamlining of electronic health record (EHR) software.
  • Successfully coordinated with insurance providers to verify coverage for 8 procedures, reducing billing discrepancies by 29%.
  • Upgraded and maintained medical equipment inventory database, minimizing equipment downtimes by 80% and ensuring operational continuity.
  • Regularly updated patient histories and treatment schedules in the EHR system, increasing clinical staff’s daily operational efficiency by 23%.
  • Spearheaded biannual medical supply audits, aligning usage reports with inventory supply levels and reducing overstock expenses by 55%.
  • Assisted in drafting post-op care instructions tailored to individual patients, improving patient recovery outcomes by 36%.
  • Led the effort to revamp patient intake forms, reducing onboarding time by 77% and allowing for smoother patient transitions.

Affiliations

  • Active Member, Multidisciplinary Healthcare Team Collaboration Taskforce
  • Member, National Association for Health Professionals (NAHP), since 2018
  • Member, National Allied Health Practices Association
  • Volunteer, Local Free Clinic for Uninsured Individuals in Denver, Since 2021
  • Volunteer, Health Literacy Workshop for Underserved Populations
  • Affiliation, Certified Medical Assistants of America (CMAA) Network
  • Continuing Education Attendee, Annual Symposium on Medical Assisting, 2017
  • Member, Allied Health Professionals Organization
  • Co-organizer, Blood Drive Event with Allied Health Partners in Austin
  • Participant, Electronic Health Records (EHR) Regional Training Program, 2023

Certifications

  • Salesforce
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Covid-19 Health and Safety Compliance Certification - Lakeside Partners
  • Certified Healthcare Administrative Professional (cHAP) - Cedar Works 2015
  • Association for Project Management (APM)
  • Google Certified Professional Cloud Architect
  • Certified Pediatric Medical Assistant (CPMA) - framework
  • Basic Life Support (BLS) Certification – American Heart Association
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)

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