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Skills

  • Supervision
  • Policy and procedure improvements
  • Mental health assessments
  • Problem resolution
  • Relationship development
  • Administrative support
  • Inventory management
  • Confidential services
  • MS Office
  • First Aid/CPR

Work Experiences

  • Achieved an Outstanding Service Award for continuous improvement.
  • Achieved 60% re-employment rates.
  • Assisted in the creation of method procedures.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Advanced partnerships with over 11 local businesses.
  • Achieved President's Club for innovation.
  • Applied best practice models for career counseling, achieving President's Club for innovation within the career transition services sector.
  • Learned data analysis and strategic planning to help with office needs.
  • Achieved 35% in client success.
  • Kept my standard knowledge up to date by doing process improvement and risk assessment.

Summaries

  • Dedicated to achieving the established goals of counseling programs.
  • Knowledge of QuickBooks in depth, as well as performance reporting and cross-functional collaboration abilities.
  • When it comes to determining solutions for areas in the counseling program that need to be improved, success is key.
  • Method and initiative have a proven track record.
  • Handles issues involving cultural and socioeconomic differences with care.
  • Talented School Counselor with 6 years of experience advising students on relevant topics to assist them in achieving their objectives.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Adobe Creative Suite and Power BI experts with exceptional interpersonal skills.
  • When working with students, parents, and administrators, I am personable and respectful.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Supported staff in obtaining specialized certifications in career development, resulting in 13 new certifications across the team within a year.
  • Negotiated partnerships with 9 training providers to offer clients subsidized career certification programs, expanding available services by 82%.
  • Designed individualized client career development plans based on comprehensive skills assessments, resulting in a 83% improvement in job readiness and placement success.
  • Conducted biannual diversity and inclusion training workshops for staff, leading to a 75% increase in staff satisfaction and client rapport.
  • Presented quarterly reports to upper management highlighting key performance metrics and initiatives that resulted in a 72% year-over-year improvement in client placement rates.
  • Collaborated with local advocacy groups to improve resource allocation for underserved populations, leading to a 66% improvement in resource distribution.
  • Formed strategic partnerships with 7 local businesses to create job placement and internship opportunities for transitioning clients, improving placement rates by 28%.
  • Partnered with government agencies to secure additional funding for specialized client programs, expanding eligibility to 16 more clients.
  • Increased program retention by 80% via improved engagement strategies that enhanced client motivations and participation in transition programs.
  • Introduced new client feedback systems that resulted in actionable insights and a 19% increase in program satisfaction.

Affiliations

  • Certified Career Transition Coach from Career Thought Leaders (CTL)
  • Board Member, Local Career Transition Alliance (Phoenix)
  • Facilitator, Regional Career Pathways Council (Seattle)
  • Member, National Career Development Association (NCDA)
  • Certified Professional Résumé Writer (CPRW) from the Professional Association of Résumé Writers and Career Coaches (PARW/CC)
  • Participant, Society for Human Resource Management (SHRM) Career Transitional Workshops
  • Volunteer Coach, Job Readiness Program at framework
  • Affiliate, Project Management Institute (PMI) - Focus on Career Management
  • Affiliated Trainer, Corporate Career Guidance Symposium 2019
  • Member, National Organization for Human Services (NOHS)

Certifications

  • Certified in ESSENTIAL Leadership Communication Skills – procedure
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Career Transition Coach (CCTC) - Meridian
  • Certified Outplacement Consultant (COC) – system
  • Strategic Human Resources Leadership Certificate – initiative
  • Human Services Board Certified Practitioner (HS-BCP), Center for Credentialing & Education (CCE)
  • CompTIA Network+

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