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Skills

  • Cross-departmental collaboration
  • Workday knowledgeable
  • Team building
  • Standard cuisine familiarity
  • Communications
  • Inventory control and waste reduction
  • First Aid/CPR
  • Food rotation and FIFO method
  • Business operations
  • Proficient hearing

Work Experiences

  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Food preparation activities, such as stakeholder engagement and project management, were planned and organized by me.
  • Balanced multiple tasks during peak hours.
  • Oversaw the delivery of program project by framework team, which resulted in program.
  • Achieved sales excellence in 2019.
  • Assisted wait staff and other members of the team in completing tasks.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Became a top-selling product within two weeks of launch.

Summaries

  • Seasoned Food Preparation Worker with procedure cuisine and program techniques expertise.
  • Clear understanding of budget management and cross-functional collaboration as well as vendor management training.
  • Adaptable team player and mentor, training 18 employees in 2017 and leading by example with a focus on operational efficiency and food safety excellence.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Boosted freshness by 52%.
  • Accomplished Cold Deli Clerk.
  • Accomplished Cold Deli Clerk with expertise in managing inventory, reducing stock shortages, and increasing customer satisfaction through strategic shelf restocking.
  • Assisted in launching top-selling menu items.
  • Strengths in team leadership and stakeholder engagement backed up by Food and Beverage training.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.

Accomplishments

  • Played a key role in achieving metric for deli items during peak seasons by promoting specialty products and holiday-themed food trays.
  • Documented and resolved process which led to procedure.
  • Collaborated with other departments to coordinate effective merchandising strategies, increasing foot traffic in the cold deli section by 29%.
  • Led daily sanitization procedures of deli equipment and workspaces, ensuring compliance with method and improving workplace safety scores.
  • Successfully handled 18 customer service calls per day, contributing to a 38% overall increase in customer satisfaction ratings.
  • Collaborated cross-departmentally to ensure product inventory accuracy, reducing discrepancies by 84%, and improving deli preparation efficiency.
  • Successfully processed and managed 10 online orders per day with an average fulfillment time of 11 minutes, improving customer ratings by 68%.
  • Trained 2 deli clerks throughout onboarding processes, improving operational efficiency and reducing the turnover rate by 57%.
  • Standardized recipes for prepared food items, ensuring uniform taste and quality across 7 stores, improving overall customer satisfaction.
  • Handled customer complaints with diplomacy, successfully resolving 71% of issues within 18 months, leading to improved customer satisfaction and a 15% increase in department NPS score.

Affiliations

  • Project Management Institute
  • Society for Hospitality and Foodservice Management (SHFM)
  • Association for Retail Technology Standards (ARTS)
  • Toastmasters
  • ServSafe Food Protection Manager Certification
  • Association for Computing Machinery
  • Association of Coupon Professionals (ACP)
  • North American Meat Institute (NAMI)
  • American Society for Quality (ASQ) - Food, Drug, and Cosmetic Division
  • National Retail Federation (NRF)

Certifications

  • Salesforce
  • Certified Dietary Manager (CDM)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe Allergen Certification
  • Certified Food Safety Manager
  • Allergen Awareness Certified
  • CompTIA Network+
  • National Restaurant Association Food Protection Manager Certification
  • Customer Service in Grocery Environment Training

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