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Skills

  • Voucher and chips cashing
  • Communications
  • Audit preparation and execution
  • Business operations
  • Data analysis for financial reporting
  • Process improvement
  • Cash handling and verification
  • Records maintenance
  • Customer service in cash-based transactions
  • Regulatory compliance

Work Experiences

  • Collaborated with security teams.
  • Achieved Innovation Award for compliance.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Earned President's Club.
  • Refilled gaming machines with cash and coins and kept an eye on them throughout the shift to make sure they were working properly.
  • Collaborated with method customers to determine their needs and deliver procedure service.
  • Assisted in developing training programs on proper cash cage protocols that lowered the error rate by 42% within six months.
  • Oversaw the delivery of system project by process team, which resulted in initiative.
  • Enhanced security and accountability.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Conducted staff training.
  • Adaptable professional with proficiency in mentoring.
  • With efficient wire transfer handling abilities, he is dependable and focused.
  • Achieved 18% process improvements.
  • Cash Cage Supervisor known for driving operational excellence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • At all times, we are committed to providing prompt, accurate, and excellent customer service.
  • Responsible Cage Cashier with metric Casino experience.
  • Knowledge of currency and cash-counting machines.
  • Achieved end-of-day balancing accuracy improvements by 24%.

Accomplishments

  • Developed and enforced cash vault policy updates that reduced the occurrence of discrepancies by 78% and ensured smoother handoffs between shifts.
  • Collaborated with team of 14 in the development of system.
  • Implemented incident tracking software Tableau, allowing for improved oversight of cash shortages and overages, reducing case resolution time by 44% hours.
  • Opened, closed, and monitored cash vaults containing over $15 in assets, maintaining a 100% compliance rate with security processes during each shift.
  • Maintained compliance with state and federal cash handling guidelines, ensuring zero breaches in regulatory adherence for 18 consecutive audits.
  • Developed a training program for new hires, successfully mentoring over 12 team members, improving team efficiency by 20% in key operational areas.
  • Coordinated with security teams to revise vault opening protocols, leading a 54% reduction in breaches or unauthorized access attempts.
  • Achieved a 34% increase in month-end reconciliation accuracy by implementing enhanced vault and asset tracking protocols.
  • Utilized SAP to successfully streamline vault cash flow management, contributing to a 47% increase in tracking accuracy and efficiency.
  • Collaborated with cross-functional teams to implement a new cash handling protocol that minimized errors during high-value transfers by 59%.

Affiliations

  • National Association of Safety Professionals (NASP)
  • National Institute for Occupational Safety and Health (NIOSH)
  • Certification in Risk Management Assurance (CRMA)
  • Lions Club
  • American Bankers Association (ABA)
  • Bank Administration Institute (BAI)
  • Global Association of Risk Professionals (GARP)
  • Rotary International
  • Freemason
  • Institute of Internal Auditors (IIA)

Certifications

  • Certified Compliance and Ethics Professional (CCEP)
  • Certified Inventory Specialist (CIS) - Brightline
  • CompTIA Network+
  • Certified Operational Risk Manager (CORM)
  • Certified Manager of Gaming Operations (CMGO)
  • Certified Treasury Professional (CTP)
  • Certified Security Supervisor – category
  • Cisco Certified Network Associate (CCNA)
  • Certified Internal Auditor (CIA)
  • Certificate in Regulatory Compliance in Gaming – program

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