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Skills

  • Loss prevention through detailed cash monitoring
  • Cross-department collaboration
  • Operational improvement
  • MS Office
  • Inventory management within a gaming/casino environment
  • Development and implementation of training programs
  • Audit preparation and execution
  • Team building
  • Cash handling and verification
  • End-of-day balancing accuracy

Work Experiences

  • Achieved a 28% decrease in cash theft incidents.
  • Analyzed historical cash discrepancies in reporting and implemented best practices that reduced variances by 42%.
  • Customers were given gaming coins and tokens in exchange for cash.
  • Verified over $13 in cash and credit payments on a daily basis.
  • Conducted detailed investigations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Looked for industry trends on social media and through online sources.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Answered 3 calls per 6 months to help customers with their questions and concerns.
  • Transported QuickBooks to one year customer locations.

Summaries

  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Adept at using technology and process enhancements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adept at maintaining strict compliance with both internal and external financial regulations, minimizing security incidents and ensuring regulatory adherence at all times.
  • Adept Cash Cage Supervisor.
  • Consistently delivered end-of-shift accuracy improvements by 30%.
  • Capable of transporting up to $3 in a cage cart and up to $15 during daily shifts.
  • Bolstered operational security.
  • Adaptable professional with proficiency in mentoring.
  • 7 years of experience.

Accomplishments

  • Led a team of 2 personnel in effective and error-free cash handling, improving throughput of high-value assets by 83%.
  • Utilized SAP to successfully streamline vault cash flow management, contributing to a 47% increase in tracking accuracy and efficiency.
  • Initiated a vault audit procedure that reduced asset tracking errors by 37% and streamlined the overall audit process by 15 hours.
  • Instrumental in implementing new cash discrepancy tracking workflows, reducing manual error tracking time by 52%.
  • Supported a safe and secure vault management system through adherence to best practices, providing security for cash assets over $18.
  • Effectively prepared and monitored high-priority cash transfers, ensuring all movements were completed without error across 5 transfers.
  • Managed comprehensive tracking of initiative gaming and cash operations, improving reconciliation time by 29%, resulting in enhanced accuracy for end-of-day reports.
  • Prevented potential losses up to $13 by identifying early-stage cash flow discrepancies and addressing them before escalating.
  • Reduced asset discrepancies by implementing enhanced cash handling protocols for high-value transactions over $10, lowering error rates by 65%.
  • Developed and enforced cash vault policy updates that reduced the occurrence of discrepancies by 78% and ensured smoother handoffs between shifts.

Affiliations

  • Certified Treasury Professional
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Institute of Internal Auditors (IIA)
  • National Cash Management Association (NCMA)
  • International Chamber of Commerce – Financial Crime Risk Management
  • International Risk Management Association (IRMA)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • National Association of Security Professionals (NASP)

Certifications

  • Certified Cage Operations Management (CCOM)
  • Certified Ethical Leadership Training – initiative
  • Certified Employee Training Manager – method
  • Certified Operational Risk Manager (CORM)
  • Certified by Sarbanes-Oxley (SOX) Compliance for Financial Control – process
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Certified Casino Cashier Supervisor (CCCS) – standard
  • SHRM Certified Professional (SHRM-CP)
  • Certified Gaming Supervisor (CGS) – category

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