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Skills

  • Excellent communication
  • Operations management
  • Accounts payable/receivable
  • Contract auditing
  • Contract negotiation/review/drafting
  • Problem resolution
  • First Aid/CPR
  • Relationship development
  • Bilingual in Japanese
  • Supervision

Work Experiences

  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Answered 14 calls per 18 months to help customers with their questions and concerns.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Sought advice.
  • Recommendation
  • Checked, corrected, and deleted data that had been entered into the database.
  • Advised
  • Improved locomotive material expense tracking by 15%.

Summaries

  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Expert
  • Fluent in both English and Spanish.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Ambitious
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Responsible, hardworking, and committed to the company's and clients' needs.
  • Deadline-driven
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Clerk Typist with 13 years of successful cross-functional collaboration and process improvement experience.

Accomplishments

  • Assisted in the successful implementation of a new office phone system, reducing missed calls and improving customer service interactions by 51%.
  • Managed the secretarial needs of 16 corporate executives, increasing administrative productivity and response time.
  • Handled critical data entry tasks, maintaining record accuracy above 76%, increasing overall workflow efficiency.
  • Designed a streamlined document management system, reducing search time for archived files by 54%.
  • Developed and managed real-time office communication tools used by 5 employees, improving responsiveness by 44%.
  • Consolidated multiple data records into a unified system, reducing redundancy and manual entry errors by 18%.
  • Consistently met or exceeded document production targets, delivering high-quality documents within tight deadlines.
  • Interpret and input confidential information into the database, ensuring compliance with data protection regulations and maintaining 19% accuracy.
  • Transcribed high-priority executive meeting notes, ensuring 48% accuracy and timely distribution to stakeholders.
  • Spearheaded a project to transition paper records to a digital system, achieving 51% compliance with records retention policies.

Affiliations

  • Financial Management Association International (FMA) – Administrative Excellence Group
  • Toastmasters
  • American Marketing Association
  • Billing and Invoicing Professionals of America
  • Association for Computing Machinery
  • National Association of Social Workers
  • National Association of Legal Secretaries (NALS)
  • Association of Certified Fraud Examiners (ACFE) – Data Auditing Division
  • American Payroll Association (APA)
  • Certificate in Office Accounting and Budget Management – framework – 2021

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Bookkeeper (CB) from the American Institute of Professional Bookkeepers
  • SHRM Certified Professional (SHRM-CP)
  • MOS – Word & Excel Specialist
  • Typing Certification – 14 Words Per Minute (WPM) from Cedar Works 2019
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS) Certification - Excel

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