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Skills

  • Recruitment
  • Project development
  • Effective leader
  • Organization
  • Operations management
  • Regulatory compliance
  • Product development
  • Cost-benefit analysis
  • First Aid/CPR
  • Client account management

Work Experiences

  • By evaluating the effectiveness of program and procedure projects, I was able to increase profits.
  • Kept track of 7 employees' daily activities and devised plans to address issues that resulted in category.
  • Implemented the procedure program and employed project management to ensure that guests have a memorable, consistent, and positive experience.
  • Achieved President's Club recognition.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $7.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Kept the framework workspace clean and organized by working closely with employees to systemize tasks.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.

Summaries

  • General Manager in Training who is meticulous and has 14 years of method experience.
  • Customer-focused General Manager with 8 years of experience who is committed to expanding project management and data analysis.
  • Dedicated to providing excellent method services and efficient conflict resolution.
  • With 17 years of customer service experience, General Manager in Training is insightful.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Within Miscellaneous, senior General Manager in Training and outstanding performer in project management and client relations.
  • Well-versed in strategic planning and a stickler for deadlines.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • General Manager in Training is a multi-talented General Manager in Training who is consistently rewarded for planning and operational improvements.
  • Known for leading framework employees to complete program tasks and for success in procedure industries.

Accomplishments

  • Implemented an automated reporting tool that reduced manual data entry operations by 27% and increased data accuracy by 62%.
  • Collaborated with team of 4 in the development of initiative.
  • Improved inventory turnover rates by 74% with the implementation of a just-in-time supply chain strategy.
  • Initiated an operational audit that led to a 23% reduction in waste and improved regulatory compliance across all Seattle sites.
  • Developed a mentorship program that increased employee satisfaction and engagement scores by 31%.
  • Led a multi-location cost-savings campaign, realizing annual savings of $6 across 14 branches.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised daily operations of product, consistently exceeding KPI targets by 75% over 18 months.
  • Led a restructuring initiative which increased operational efficiency and reduced overhead costs by 54%.
  • Restructured customer success workflows, resulting in enhanced employee performance and 16% operational productivity gains over 18 months.

Affiliations

  • Frequent event coordinator for the Retail Innovation Club (RIC), focusing on product launch strategies and customer engagement.
  • Member of the Association of Financial Professionals (AFP), enhancing budgeting and financial reforecasting skills.
  • Toastmasters International member, honing public speaking and leadership skills.
  • Society of Human Resource Management
  • Certified member of the Customer Experience Professionals Association (CXPA), applying NPS strategies to drive service excellence.
  • Member of American Marketing Association (AMA), contributing to successful product launches and branding strategies.
  • Society of Women Engineers
  • Leadership mentorship participant in the National Business Management Association (NBMA), focusing on decision-making processes.
  • International Association of Administrative Professionals
  • Freemason

Certifications

  • Change Management Practitioner Certification (CMP) - Prosci
  • Facility Management Professional (FMP) - International Facility Management Association (IFMA)
  • Certified Business Continuity Professional (CBCP) – Disaster Recovery Institute International (DRI International)
  • Leadership, Organizational and Change Management Certification – Harbor & Co.
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)
  • Six Sigma Green Belt - program
  • Google Certified Professional Cloud Architect
  • Organizational Development and Succession Planning – process
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)

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