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Skills

  • Reservations management
  • Strategic planning and analysis
  • Vendor interaction
  • Problem resolution
  • Project management
  • Marketing
  • Office and staff streamlining
  • Guest service excellence
  • Relationship development
  • Guest experiences

Work Experiences

  • Established internal databases and record management systems to improve the accuracy and integrity of all documentation and data.
  • Bolstered social media followership by 34%.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Boosted off-season occupancy rates by 49%.
  • Achieved a 22% increase in positive customer reviews.
  • Achieved results within the program's first 16 months.
  • Achieved a 33% improvement in Net Promoter Score.
  • Analyzed monthly financial performance indicators.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved results during low-demand seasons.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adhered to safety and regulatory compliance.
  • Determined recent graduate with a bachelor's degree in hospitality management.
  • Achieved a 84% reduction in water consumption.
  • Collaborative manager with 18 years of experience.
  • Accomplished in preventative maintenance scheduling, reducing equipment downtime by 26% in one year at Chicago, ensuring seamless operations for all campers.
  • Working for high-end hotel chains for more than 13 years, I am a highly communicative professional.
  • Ambitious manager implementing new revenue-generating activities.
  • Hotel manager who is passionate about providing excellent service to all of her guests.

Accomplishments

  • Collaborated with local environmental organizations to host annual adventure programs, resulting in a 18% increase in new camper registrations year over year.
  • Collaborated with team of 10 in the development of category.
  • Updated campground emergency protocols, ensuring compliance with PMP standards and enhancing on-site guest safety.
  • Collaborated with regional tourism boards to market the campground in key destination campaigns, resulting in a 18% increase in reservations during the off-season.
  • Organized and executed outdoor events, attracting up to 7 participants, and achieved an 29% rise in overall revenue from group activities.
  • Created scalable staff scheduling system for 10 employees, reducing unplanned absences and improving operational coverage.
  • Partnered with outdoor adventure equipment suppliers to offer rental services, generating an additional 60% in revenue to support campground operations.
  • Implemented new reservation software system that led to a 40% reduction in booking errors and improved customer experience during high-demand periods.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Prepared detailed monthly reports analyzing occupancy trends and revenue generation, enabling strategic adjustments that led to a 53% overall growth in bookings.

Affiliations

  • Project Management Institute
  • Eco-Tourism and Sustainability Forum Columbus
  • Jaycees
  • Campground Marketing Association Chicago
  • Certified Park Manager (CPM) Lean
  • Forest Landowners Association (FLA)
  • National Association of Social Workers
  • Trails and Greenways Clearinghouse Columbus
  • Outdoor Recreation Roundtable
  • International Council of Nurses

Certifications

  • Certified Green Business Certification Vantage
  • ServSafe
  • Certified Guest Service Professional (CGSP)
  • Leadership in Energy and Environmental Design (LEED) Green Associate - Ironclad Systems
  • Outdoor Leadership Certificate Cedar Works
  • CompTIA Security+
  • Certified Revenue Manager (CRM) – Hospitality Focused
  • Hospitality Management Certification - initiative
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)

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