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Skills

  • In-store displays
  • i2 Transportation Manager
  • Store opening and closing
  • Regional customer demographics
  • Online store management
  • Store operations
  • Stored goods retrieval
  • Team leadership and development
  • Developing managers
  • Store merchandising

Work Experiences

  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • By evaluating the effectiveness of program and category projects, I was able to increase profits.
  • Implemented the system program and employed risk assessment to ensure that guests have a memorable, consistent, and positive experience.
  • Achieved 32% sales growth in the first quarter.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Increased revenue while also effectively targeting new markets by executing risk assessment and performance reporting.

Summaries

  • Costs were consistently reduced while profits were increased.
  • A pleasant personality and a customer-focused background, as well as knowledge of data analysis.
  • Expert in system industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • 12 years of strategic Store Manager Regional experience leading and overseeing method and procedure business activities.
  • Store Manager Regional with 4 years of successful strategic planning and budget management experience.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Offering project management and process improvement, meticulous leader and strategic planner with broad managerial acumen.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.

Accomplishments

  • Documented and resolved system which led to method.
  • Successfully opened 9 new stores in Raleigh, driving regional expansion on time and within the allocated budget.
  • Resolved product issue through consumer testing.
  • Reduced transactional checkout wait times by 49% by optimizing employee scheduling and implementing new checkout technologies.
  • Established a standardized goal-setting system for store managers, resulting in a 22% improvement in sales accountability across the region.
  • Collaborated with team of 16 in the development of system.
  • Improved employee retention by 77% by establishing new onboarding and staff development programs.
  • Executed a region-wide inventory management overhaul that reduced waste by 35%, saving $7 annually.
  • Collaborated closely with corporate visual merchandising team to create region-specific displays that boosted foot traffic by 78%.
  • Led customer loyalty initiatives that grew loyalty program sign-ups by 48% across the West Coast in 2021.

Affiliations

  • Community Retail Alliance (CRA)
  • Certified Manager (CM) Credential
  • National Association of Social Workers
  • Certified Store Manager (CSM) Recognition
  • Institute of Management Accountants (IMA)
  • American Marketing Association (AMA)
  • Society of Women Engineers
  • American Marketing Association
  • Global eCommerce Leaders Forum (GELF)
  • Women's Foodservice Forum (WFF)

Certifications

  • Certified Sales Leadership Professional (CSLP) by Vantage
  • Retail Management Certification (RMC) from standard
  • Licensed Retail Loss Prevention Specialist (RLPS) from Harbor & Co.
  • Customer Experience Enhancement Manager Certificate (CEEM) from Lakeside Partners
  • Sales and Performance Analysis Certification by Summit Group
  • Financial Management for Retailers (FMRA) by Cedar Works
  • Certified Multi-Unit Retail Leader (CMRL) by Harbor & Co.
  • Leadership Excellence in Regional Retail Management by Brightline
  • ServSafe
  • CompTIA Security+

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