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Skills

  • Process improvement
  • Communication improvement strategies
  • Team management
  • Team Leadership
  • First Aid/CPR
  • Borehole sampling
  • Policy enforcement
  • Relationship development
  • Regulatory compliance
  • Maintenance scheduling

Work Experiences

  • Delivered projects on schedule and within budget.
  • Boosted internal satisfaction rates by 28% %.
  • Decreased project delays by 22%.
  • Chaired quarterly board meetings.
  • Built and maintained strong partnerships with key vendors and service providers, delivering data analysis improvements ahead of schedule.
  • Developed a comprehensive strata management app.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Coordinated owner-occupant communications during large-scale repairs, ensuring project completion with minimal disruption.
  • Consolidated utility vendors.
  • Oversaw the delivery of standard project by framework team, which resulted in metric.

Summaries

  • Committed to developing policies that optimize day-to-day operations, ensuring compliance with local regulations and high standards in property management.
  • Assistant Strata Manager with a proven track record of facilitating compliance at annual general meetings for 18 properties, delivering results-oriented action plans for 2023.
  • Collaborative leader focused on resident satisfaction.
  • Client-focused Assistant Strata Manager.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assistant Strata Manager skilled at collaboration.
  • Completed projects on time and within budget.
  • Conducted comprehensive audits and reviews.
  • Assistant Strata Manager proficient in facility renovations.
  • Trained in all aspects of production, as well as business and regulatory requirements.

Accomplishments

  • Implemented a strata management software system that improved communication efficiency, reducing average response time by 28%.
  • Reviewed and updated strata operational policies, reducing inconsistencies and improving compliance with industry regulations.
  • Coordinated the response to process emergencies, minimizing property damage and ensuring tenant safety.
  • Managed timelines and vendor interactions for major property renovations, resulting in 51% faster project completion.
  • Revised bylaws and policies to align with updated legal property management standards, reducing non-compliance incidents by 45%.
  • Reduced insurance premiums by 21% by coordinating comprehensive risk assessments and vendor negotiations.
  • Resolved tenant-owner disputes in under 18 days, leading to a 65% decrease in formal complaint cases.
  • Coordinated the refurbishment of 8 units, ensuring minimal disruption to occupants’ daily activities.
  • Reduced annual strata property expenses by 49% through renegotiating supplier contracts and consolidating vendor services.
  • Managed tenant relations for 6 properties, addressing concerns and minimizing turnover by 31%.

Affiliations

  • Obtained membership with the Real Estate Institute of Colorado to enhance understanding of local property laws.
  • Regular participation in the Housing Industry Association (HIA) for updates on building and construction standards.
  • Certified attendee of the Sustainable Strata Developments program under the Green Property Managers Association.
  • Member of the Law Society Property Section to stay current on legal changes influencing strata development governance.
  • Society of Women Engineers
  • Member of the Institute of Strata Title Management (ISTM) for compliance and legal updates.
  • Association for Supply Chain Management (APICS)
  • Served as an active participant in the Board of Governors for the Property Ombudsman, assisting in the development of ethical management practices.
  • Member of the International Facilities Management Association (IFMA), particularly focused on strata-related facilities management.
  • Active member of the Building Owners and Managers Association International (BOMA) with focus on property regulation compliance.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Strata and Community Manager (CSCM) - category
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Property Manager (CPM) - standard
  • Building Compliance Management Certification standard
  • CompTIA A+ Technician
  • Certified Facility Manager (CFM), IFMA
  • Diploma of Property Services (Agency Management) - framework

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